Policy & Procedure
What is considered "late" for a GSA or WS?
GSA: 1 minute past your scheduled start time is late
WS: less than 15 minutes before your books open is late
What products would you recommend to a guest who would like to minimize hair growth and has extremely dry skin?
Shea Body Butter / Shea Slow line
There is no payment plan since the pass costs less than $150
What is included in a Brow service?
A consultation, brow wax, filling in the brows
Who famously said "Kim, there's people that are dying."
Kourtney Kardashian
Which 8 services are FREE for first time guests?
Eyebrows, ears, nose, bikini line, underarms, upper/mid/lower back
How is the Face & Body Exfoliating Gel used?
Apply to clean, dry skin, wait 60 seconds, massage into the skin, rinse
What does the unlimited WBIB pass include?
12 months of unlimited WBIB, WBIF, WBIL, & WBUS
Why is exfoliating so important when waxing regularly?
We are removing hair by the root and when that hair grows back, it's going to grow back thinner and softer. If we have a buildup of older skin cells or something on the skin blocking that hair from growing out freely, the hair may curl back into the skin and become an ingrown.
Who were the winners of Love Island USA 2024?
Serena and Kordell
What needs to be done before empty wax boxes are thrown out?
The boxes need to be checked and signed off by Siria, Val, or Mai
Which 3 products contain both Lactic AND Glycolic acid to help exfoliate the skin?
Get Smooth Polish, Get Smooth Cream, IGH Mis
When does our summer Wax Pass promo begin & end?
April 26th - July 7th
When should a Wax Specialist offer a sample of a product?
NEVER
How many videos are currently posted on the EWC Woodland Hills tiktok page?
What is the correct, EWC terminology for the following words:
Employees, Appointments, Clients, Mustache, Armpit, Happy Trail
Associates, Reservations, Guests, Upper Lip, Underarms, Stomach Strip
What ingredients are in the IGH Patches that help treat ingrowns & soothe skin?
Salicylic Acid, Vitamin E, Lavender & Chamomile
What is the price of a B9G2 WSTF?
$342
What were the 5 items on the "What Management Needs From You" list that was sent after our last meeting?
Read all Slack messages
Cleanliness
Market yourselves
No gossip
Focus on retention & guest experience
Who headlined the 2022 Super Bowl Halftime show?
Dr. Dre, Snoop Dogg, Eminem, Mary J. Blige, and Kendrick Lamar
What do you do if you notice a guest has a skin infection or STD?
Let them know that they have some irritation in the area and you are not going to wax over it to avoid further irritation. You may recommend that they see a doctor or let it clear up before getting waxed next.
What is the exfoliating agent in the Slow Body Polishes?
Pumice stone and hydrogenated vegetable beads
What are the cheapest and most expensive Was Passes we offer?
Cheapest: Student Chin ($42)
Most Expensive: Unlimited Brazilian ($880)
What was the topic of this week's Technique Tip Tuesday on EWC University?
Holding the skin taut
What Netflix reality show features professionals competing in esthetics challenges, including waxing, skincare, and makeup?
Glow Up