Policy & Procedure
How long do Wax Specialists have to respond to their guests' arrival?
We ask that when a guest arrives and the wax specialist is notified, the wax specialist should greet the guest and take them back within 3 minutes of their reservation. If the guest arrives early while the wax specialist is still in service, the wax specialist will complete their current service. If the wax specialist is running over in time and the guest has arrived, they should alert the GSA
What is the "Front Desk & Lobby Policy"
Wax specialists should never use the computer at the front desk. Instead, they should use their iPad system. In addition, wax specialists will not go behind the front desk for any reason after walking the guest out, because it can be distracting for the GS Associate and can result in register errors. Wax specialists should refrain from sitting in the lobby to maintain a professional atmosphere in the center.
What do you do if a guests asks "CAN ONE WAX SPECIALIST DO MY BIKINI SERVICE AND ANOTHER WAX SPECIALIST DO MY LEGS?"
(Standard response even if everyone else is available): “Unfortunately, I don’t have anyone that coordinates with that time.”