Domestic
What can you click on to pull over the receiving bank's name and address?
What is the search icon
A valid customer selection will list only what two things?
What is the customer's name and address only
Do not select an option that may list additional customer names or other items within the same row
To complete the wire verification, what 2 items do you need to verify based on what is listed on the eWire document attached to the wire?
What is enter the Amount and Beneficiary information
Tanisha was looking for a work from home position to stay home with her young children. She was told she would be inspecting packaging for companies like Amazon. She received a check and email to deposit the check and get immediate credit and then wire back the remaining balance minus the $400 for herself as payment
The company wanted to make sure it was immediately credited to her account and she was told to wire funds, not inspecting packaging.
What stage in Workflow is the wire at when the payment is created via branch entry and needs to have transaction details verified?
What is Verify
What are the required fields when creating a domestic wire?
What are:
Customer's account number
Amount of wire
Domestic/Foreign- Domestic
Delivery- Walk-in if they came into the branch to request a wire / Fax for all other types of requests
The Routing Code should prefill to what?
What is First Tennessee's information
Click the search icon to pull over First Tennessee's name and address
Where can you find a list of who can review wires and what their limit of approval is?
What is on the public drive J: Bank Forms > Wire Transfers > Authorized Wire Request Reviewers
Customer was contacted by John Cena on Instagram because he needs assistance helping distribute funds to people in need and the customer can help by taking some money from a check and wiring it out to others in need.
Celebrities would probably not be reaching out to their followers to help with their charity of sending cash.
What part of workflow is a wire at when the payment has processed through all required flows?
What is Final
The bottom portion of the screen needs to be completed with wire recipients information. What are the 2 items required?
What is Beneficiary and Receiving Bank information (along with additional notes that may be needed)
What do you type in the Beneficiary Identifier box?
Type "S" for Swift code and list the Swift Code
All wires listed under Manual were submitted how?
What is All wires submitted through Branch Entry will be listed under Manual
Mr. Lundquist came into the branch to deposit a check that was sent to him by a man in Canada that he had spoken to over the phone to open up a cleaning business. He was instructed to take the check and buy cleaning supplies and send the remainder of the funds back to his contact.
Mr. Lundquist had never met the man, sending a foreign wire, and sending remainder of funds back
What part of workflow is a wire in when payment is scanned by the eWire OFAC engine to identify possible OFAC violations?
What is OFAC
A wire can be created using the via copy option, which would use information from a previously created wire completed in the last how many days?
What is completed in the last 180 days
What is Recipient's account number, name, address (or at least part of it) and Country
If an item is incomplete and we need more information before processing the wire, what will you click to send it back to the Workflow Monitor
What is click Repair and send the wire to be repaired
Mr. Howard was trying to sell a car on craigslist. He was contacted and sent more money than he was asking for the item($6900 for a $4200 car). He is supposed to send the extra money back to the buyer to help cover transportation.
The buyer sent way more money than the seller was asking. Mr. Howard has not met the buyer.
What part of workflow is a wire in when it is confirming customer's available balance and acceptable account status
What is Risk
How can you tell when the wire has been processed to be verified?
"Payment Sent for Verify" should be listed at the bottom of your screen
If a consumer is sending a foreign wire, you will be prompted to print what kind of receipt?
What is a Reg E Receipt for the customer to keep as well
What is FEDWIRE
Mr. Lindsey was looking for a quick way to make some money online. He was approached through email and offered money to let a company wrap his vehicle for advertising purposes. He receives a check and is supposed to wire most of it to a person who is supplying the wrap and will be bringing it to his house to wrap the vehicle
the customer was told to wire the funds before the wrapping is done. the customer has to wire the funds instead of the company.
What part of workflow is a wire in when it is scanned against all rules based detection scenarios?
What is Fraud