Vendor Contacts
When in doubt...
What is "Vendor Contact it Out!"
The amount of time you should call out before your scheduled shift.
What is at least one hour?
What SOP stands for.
What is Standard Operating Procedure?
This AgentPage page will show current events, updates, and changes.
What is "Announcements"?
The current Costco CEO.
Who is Craig Jelinek?
When the member asks for it and when the number is toll-free (or specifically says it can be provided).
What is when we can provide phone numbers from vendor contacts?
This question helps us keep the member's best interest at heart and reminds us where we start.
Where we can find a list of WOW words in our SOPs.
What is "Scripts & QM Expectations" page?
This link will take you to the page where you can get help with tech issues.
What is CC Tech Support?
The locations of Costco Member Service Centers.
What are Yakima, WA; Issaquah, WA; and Oklahoma City, OK - (YAK, ISS, OKC)
This information is only relevant to T2 Agents and should not be used by T1.
What is "Resolution Team Information"?
This is the goal for scores on QMs.
What is 90%?
Under this page we can find a link to Agentpage, Vendor Contacts, and many helpful locations.
What is the homepage? (Also accepted: What is Quick Links?)
Under this Knowledge Base heading you can find a link to "Vendor & Carrier Contacts".
What is Call Center Contacts?
The price of a hot dog and soda combo.
What is $1.50?
These are the holidays Sun Villa is closed as listed on their Vendor Contact page.
What are Christmas Day and New Years Day?
"Excellent", "Awesome", "Sweet", "Absolutely", etc.
What are WOW words?
The dollar amounts that shop cards can be purchased in (according to SOPs)
What is $25 to $2000?
This character/symbol on your keyboard will allow you to search two terms but not in that exact order.
What is the % (percent) sign?
The percentage that a member can save on pet insurance through Costco.
What is 15%?
The status for AppleCare+ that will be shown in OMS if a return is created on the item.
What is Cancelled?
The dates that backordered item 1430635 was expected to ship.
What is 4/12 through 4/19?
This is the value of the shop cards offered to students specifically through Groupon in April 2018.
What is $10 for Gold Star and $20 for Executive?
The number of Costco cardholders worldwide. (Training deck is outdated, so look further!)
What is 109 Million?