Chapter 1
A handshake, eye roll, and nod have in common
What are nonverbal gestures?
An interview where the R has control
What is directive?
Pitfall of the question "Do you want to pass the class?"
What is a yes, no (duh) question?
What you make after determining your interview purpose before making your interview schedule
What is the interview guide?
The purpose of this kind of interview is to get relevant and timely information as accurately and completely as possible in the shortest amount of time
What is an informational interview?
The odd one out of the following: a doctor's appointment (Dr. and patient), a cold call (sales person and victim), a debate (two candidates and moderator), and parent-teacher conference (two parents and a teacher).
What is a debate?
According to social penetration theory, the level of interaction that is most safe and nonthreatening
What is level 1?
The kind of probe that includes words like "anything else"
What is a clearing house probe?
A sequence of questions that starts open, gets more narrow/closed, and becomes broad again
What is an hour glass?
An interviewee who is strategically avoiding answering questions
What is an evasive interviewee?
How an interview and social interaction are different
What is a predetermined and serious purpose?
Ellen throws up a finger in front of her mouth instead of telling the class to be quiet. This nonverbal communication is ___ verbal communication.
What is substituting?
Dimensions (open vs closed, primary vs probing, neutral vs leading) of this question: "Are you a real Longhorn or are you skipping the game this week?"
What is a closed, primary, leading question?
The three steps for closing an interview (in order) that we used for the FP and PI
What are summarize, establish future contact, re-establish rapport?
The best kind of schedule for an informational interview
What is moderately scheduled?
A word for the timing an interview must be to be considered an interview
What is synchronous?
The four types of listening
What are comprehension, empathy, evaluation, and resolution?
Probe for if you need clarity on an answer
What is a reflective probing question?
What is a false closing?
An interview that is repeated and conducted the exact same way every time
What is a highly scheduled, standardized interview?
A mutual creation and sharing of meanings in an interview
The kind of listening Ellen likely engaged in when she was watching the probing interviews.
What is listening for evaluation?
Name the pitfalls in the following question:"Can you walk me through your career journey and how you got to your current role at TikTok?"
What are double-barreled, unintentional bipolar, and double starter?
Inadequate positive reinforcement and poor skill development impact this
What is dispositional communication anxiety?
What are the introduction, rapport building, orientation, internal summary/ internal preview?