Foundations of Communication & Team Dynamics
The two types of noise in the communication model
What is Internal & External
The difference between ethics and ethical reasoning
What is the study of moral values and rules vs determining right and wrong in a systematic fashion
What is the general predisposition to avoid situations that involve communication
One of the eight tips to become a better speaker
What is 1) adapt to speaker's delivery 2)prepare for external and internal noise 3)Listen w/ eyes and ears 4)Monitor your emotional reactions 5)Avoid jumping to conclusions 6)Be a selfish listener - find ways to benefit from speech 7)Listen for major ideas 8)Identify your listening goal
Define speaker credibility
The quality of being competent, trusted, and believable
At least two of of 5 team role types
What is task leader; socioemotional leader; tension releaser; information provider; central negative; silent observer
One of the four frameworks of ethical reasoning
Aristotle: Emphasizes person's character, happiness, and balance. Deals w/ values.
Kant: Moral/Immoral action divide. What ought ethical people do?
Utilitarianism: Emphasizes consequences of action and highlights maximizing outcomes
Care Ethics: Focuses on relationships and community networks
The difference between communication apprehension and stage fright
What is communication apprehension as more generally related to communication/social situations and stage fright as more related to situation specific communicative contexts (ex. giving speeches)
Three levels of audience
What is target, literal, and rhetorically constructued
two levels of credibility
What is initial credibility and achieved credibility
The four types of conflict a team may experience
What is Procedural Conflict, Role Conflict, Interpersonal Conflict, Ideational Conflict
What is: Ethos, logos, pathos
Strategy to manage stage fright
What is THINK
Explain audience analysis and why it's important
What is process of gathering and examining information about the individuals who will listen to your presentation. Aids speakers when creating and giving presentation - verbally, nonverbally, and persuasively/informatively
three sources of credibility
personal experience, education & training, and research
Communication occurs in these two contexts... give examples
What is physical and psychological; physical communication involves nonverbal and environmental components while psychological deals with perception of communication and potentially internal noise
Three principles of ethical listening
What is 1) open & attentive 2) critical and 3) cultivates dialogue
3 reasons people might experience dispositional apprehension related to communication
1) inadequate positive reinforcement 2)poor skill development 3)inadequate or poor models
The first and the last part of the listening process (two separate words)
What is receiving and responding
Why it is important to cite sources orally, and how to do it
Establishing a rationale/background for your information. Utilize a qualifier
Guidelines for presenting in teams (hint: there are four)
What your book says about free speech and being a part of a democratic community
What is conflict and uncertainty as vital parts of ethical reasoning.. people must constructively agree to disagree
Something your book mentions in relationship to writer's block that can also hurt a speech performance
What is rigid rules
Three of the six factors that influence listening
What is listener's purpose, knowledge/interest levels, command of listening skills, attitudes, cultural backgrounds, surroundings
Discuss using search engines effectively
1) be specific 2)use + and - signs 3)phrases in quotation marks 4) Use tabs to specify 5)Advanced search tips (tools) 6)Add website information to search