What is the study of what people think, feel, and do in and around organizations
Organization behavior
100
The forces within a person that affect his or her direction, intensity, and persistence of voluntary behavior is known as this
Motivation
100
What is the process humans use to receive information and make sense of the world?
Perception
100
What are the three stages in Lewin's change model
unfreezing, change, refreezing
200
What is the organization effectiveness model that is most similar to engineering and manufacturing models
Open-systems perspective
200
An individual's self-beliefs and self-evaluations is known as this
Self-concept
200
What is the term ascribed to situations in which the behavior of others is attributed to internal factors, whereas the same behavior in oneself is attributed to external factors?
Fundamental attribution error
200
According to GE's change acceleration process, the first steps in the change process include defining these 2 things
Shared Need and Shared Vision
300
What is the OE model that focuses on the organization's capacity to acquire, share, use, and store valuable knowledge?
Organization learning perspective
300
According to social identity theory, people define themselves by this
The groups to which they belong or have an emotional attachment.
300
In the Johari Window model of self awareness and mutual understanding, information that is known to others but not you is in this area
What is the blind area
300
When people hold onto old ways of doing things, they are engaged in this
Resistance to change
400
High-performance work practices perspective begins with the idea that this is an important source of competitive advantage
Human Capital
400
Someone who scores strongly in the values categories of Power, Achievement, and to a lesser extent Hedonism, would score strongly in this domain of Schwartz's Values Circumplex
Self-enhancement
400
Categorization, homogenization, and differentiation are the activities in the process of forming and maintaining this?
Social Identity
400
Peter Block and other savvy change leaders know that they can harness the motivational force of resistance and engage other through this method
constructive conversations
500
What differentiates a closed system from an open system is dependence on this?
External environment
500
According to the MARS model, what are the four factors that are critical influences on an individual's voluntary behavior and performance?
Motivation, Ability, Role Perceptions, and Situational factors
500
These four steps form the model of the perceptual process we use to make sense of the world
What are environmental stimuli, selective attention, interpretation, and attitudes and belief
500
What are the main strategies for minimizing resistance to change?
Communication, Learning, Employee Involvement, Stress Management, Negotiation, and Coercion