Ch 1
The four managerial functions are ______________.
Planning
Organizing
Leading
Controlling
In Maslow’s Hierarchy of Human Needs, Lower-order needs include _________, whereas higher order needs include ___________.
physiological, safety, and social
Esteem and self-actualization
The _________ view on what constitutes moral behavior asks whether a decision or behavior shows fairness and impartiality.
Justice
________________ is when members of minority groups adopt characteristics of majority cultures to succeed.
Biculturalism
A lot of international business involves ____________ - selling locally made products in foreign markets, and ______________ - buying foreign-made products and selling them in domestic markets.
Exporting
Importing
Because managers need the support and contributions of other people, ________ involves building and maintaining positive relationships with other people to build ________, which is the capacity to attract support and get things done through the help of people you know and with whom you relate well.
Social Capital
___________ thinking tries to match management practices to situational demands. It is sometimes called situational management.
Contingency
“When in Rome, do as the Romans do” characterizes the idea of __________, in which no culture’s ethics are superior and the values and practices of the local setting determine what is right or wrong.
Cultural Relativism
One of the characteristics of multicultural organizations, ___________________ means that minority culture members are well represented at all levels of the organization. It is one measure intended to overcome the __________________; a hidden barrier that prevents the advancement of women and members of minority groups.
Structural integration
glass ceiling effect
_______________ where one firm pays a fee for rights to make or sell another company's products, and ______________ where a firm pays fees for the right to use another company's name and operating methods are both __________________ approaches to international business.
Licensing
Franchising
Market Entry
The three sets of managerial roles described by Henry Mintzberg include:
___________ Roles
___________ Roles
___________ Roles
Informational
Interpersonal
Decisional
Materials, people, money, and information are considered _________ in the ________-system model of an organization and how it interacts with their environment.
(resource) inputs; open
In Kohlberg’s Three levels of Moral Development, people who act consistently with peers and follow rules and meet obligations are at the _________ level.
Conventional Level
R. Roosevelt Thomas developed a continuum of leadership approaches to diversity with three steps. The steps are:_____________; _____________; and ___________________.
Affirmative Action
Valuing Differences
Managing Diversity
_______________ is an attempt by government to protect local firms from foreign competition and often involves the use of __________ which place taxes on imports from abroad.
Protectionism
tariffs
Chapter 1 discusses three broad skill categories managers need. _______ skills, or the ability to think analytically, are particularly important for _________-level managers
conceptual; top
__________ wrote a book called The Human Side of Enterprise, in which they introduced the optimistic positive assumptions of human nature, labeled as ___________, and the pessimistic assumptions about human nature labeled as __________.
Douglas McGregor
Theory Y
Theory X
The __________ view of Corporate Social Responsibility is that business should focus on the pursuit of profit because they are economic institutions.
Classical
Edward T. Hall identified _______ as one of the three "silent" language of culture. He describes _____________ cultures as cultures where people attend to one thing at a time, and ____________ cultures as cultures where people many attend to many different matters simultaneously.
Time
Monochronic
Polychronic
A company which operates in a foreign country through coownership with local partners is said to be in a _______________ which is a _______________ approach to international business.
joint venture
direct investment approach
One of Mintzberg's sets of managerial roles; ___________________ is concerned with how managers exchange and process information and includes these three specific roles:
--------------------------
--------------------------
--------------------------
Monitor
Disseminator
Spokesperson
__________ is credited with developing the original five managerial functions, which included:
1.
2.
3.
4.
5.
Henry Fayol
1.Foresight (Planning)
2.Organization
3.Command
4.Coordination
5.Control
An ________ manager is one who fails to consider the ethics of their behavior and is “ethically lazy”.
Amoral
Geert Hofstede and others identified five dimensions of cultures. The five dimensions are:
Power Distance
Uncertainty Avoidance
Individual-Collectivism
Masculinity-Femininity
Time Orientation (short-term thinking v. long-term thinking)
__________________ involves giving trading partners the best available treatment for imports and exports and is a benefit of membership in the _______________ a global institution that promotes open markets and free trade around the world.
Most favored nation status
World Trade Organization (WTO)