Characteristics of Industry
This term comes from hospice, an old French word meaning "to provide care/shelter for travelers"
hospitality
Purchasing the right to use a company's brand to expand more rapidly and use copyrighted materials is known as this
franchising
executive committee
Internal customers refer to this group of people.
employees or team members
An organization that rates and classifies hotels and awards them Diamonds is the
AAA or Forbes Travel Guide
Since its introduction, this fruit has been internationally recognized as a symbol of hospitality.
a pineapple
Hotels and motels that are part of this ownership structure that share a centralized reservation system and a common image, logo, or advertising slogan.
referral association
The ultimate responsibility and authority of running a hotel rest with this leadership position.
general manager
This management tactic leads to increased guest satisfaction, increased productivity, and the Ritz Carlton associates spending up to $2,000 to make a guest completely happy.
empowerment
City, resort, airport, and freeway are examples of this hotel classification.
location
This hospitality industry characteristic means something the guest feels but cannot touch.
intangible
management company
The front office, housekeeping, security and communications all fall this department.
rooms division
heart of the house
Luxury, all suites, economy, and budget are examples of this hotel classification.
Price
This hospitality industry characteristic explains the limited lifetime of hospitality products; for example, last night's vacant hotel room cannot be sold today.
perishability
In this type of "ownership," investors do not pay corporate income tax; however, they distribute the majority of net income to shareholders and are publicly traded.
Real estate investment trusts
This area of the hotel is most often described as the nerve center or hub of a hotel.
The concept of protecting the natural resources of the planet while achieving corporate profitability is known as
sustainability
level of service
This hospitality indsutry concept refers to the fact that production and consumption occur simultaneously.
inseparability
This hotel mogul developed the Holiday Inn brand, which focused on a quality room and kids stayed for free.
This term describes a time when a front office associate might try to suggestively sell the features of a larger room, a higher floor or perhaps a better view.
upsell
Recruiters are looking for people that exhibit this quality.
service-oriented
Hotels that are typically furnished, have a well-stocked kitchen, and cater to guests staying for longer periods of time are called this.
extended-stay hotels