Project Mgmt.
Process Analysis
Quality
Process Strategy
Capacity Planning
100
An interrelated set of activities that has a definite starting and ending point.
What is a project.
100
These decisions are strategic in nature
What is process decisions
100
Established for a process, they measure performance
What is metrics
100
This type of service would not be recommended in an emergency room
What is first-come, first-served
100
The maximum rate of output of a process
What is capacity
200
Contained in the project's objective statement
What is scope, time frame, and allocated resources
200
A bar chart on which factors are plotted along the horizontal axis in decreasing order of frequency
What is Pareto chart
200
One of the principles is customer satisfaction
What is total quality management (TQM)
200
Systematic design, direction and control of processes that transform inputs into services and products
What is operations management
200
It is the degree to which equipment, space or workforce is being used, measured as a ratio
What is utilization
300
It is the sequence of activities between project start and finish that takes the longest time to complete
What is critical path
300
It is a visual representation that groups functional areas responsible for different sub-processes into lanes.
What is swim lane flowchart
300
A philosophy that uses problem-solving techniques within work teams
What is continuous improvement
300
A systematic study of process activities to improve it
What is process improvement
300
It is a concept that states the average unit of cost of a service or good can be reduced by increasing its output rate
What is economies of scale
400
A statement of all work that has to be completed.
What is work breakdown structure (WBS)
400
It is the fundamental rethinking and radical redesign of processes
What is process re-engineering
400
A comprehensive and flexible system for achieving, sustaining and maximizing business success by minimizing defects and variability
What is Six Sigma
400
A manufacturing strategy that holds items in stock for immediate delivery, minimizing customer delivery times
What is make to stock strategy
400
You take the average output and divide by maximum capacity then multiply by 100 percent
What is utilization rate
500
A type of project schedule that superimposes project activities on a timeline
What is Gantt chart
500
A method where a group of people propose ideas in a rapid-fire manner
What is brainstorming
500
Consumers consider these five aspects when defining quality
What is conformance to specifications, value, fitness for use, support and psychological impressions.
500
It is a process with low customer contact and little service customization
What is back office
500
Deals with investments in new facilities and equipment at the organizational level
What is long term capacity planning
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