Quality & Risk
Fishbone diagram
What is a tool to identify the ROOT CAUSE of a problem?
Quality improvement tool that implements the plan, do, check, act approach.
What is PDCA?
What is Moral Distress?
The financial plan for the daily activities.
What is the operating budget?
One or more rude, discourteous, or disrespectful actions and can range from gossiping to refusing to assist a co-worker.
What is incivility?
The graphic that is deemed the best to utilize as a visual representation when reviewing a process.
What is a flowchart diagram?
Examines the input, output, throughput and the feedback loop which includes the organization's continual process of adaptation to internal and external forces.
What is Systems Theory?
Stems from fear of someone's real or perceived fear of another person.
What is coercive power?
The most common cause for failure to resolve a problem.
What is improper identification of the problem?
Examples include: disagreement in values, disagreement in beliefs within oneself, disagreement between people that causes harm, disagreement between people that has the potential to cause harm.
What is conflict?
Identify the customer's needs
What is the first step in ensuring/recovering patient satisfaction.
This is key aspect of any malpractice case. It is vital because malpractice is unintentional. The patient must show _______.
What is financial damages or financial harm?
Nursing staff and nurse leaders develop "equal rights" environments, where nurses at the bedside have increased autonomy and ability to govern their practice.
What is a shared governance model?
This type of staffing affords managers more autonomy and accountability over the scheduling process.
What is decentralized staffing?
Classically, these distinct approaches can be used in conflict resolution.
(Must include all 5) What is avoiding, accommodating, competing, compromising, and collaborating?
Reported on the state of safe care provided in the United States and recommended multiple changes, including: functioning as a team, implementing quality improvement plan, using EBP, utilizing healthcare informatics, and providing patient-centered care.
What is the Institute of Medicine (IOM)?
According to the Texas Board of Nursing, RNs cannot delegate tasks to UAPs that include...
What is clinical judgment or the Nursing Process (Assessment, Planning, Intervention, and Evaluation)?
This nurse exhibits expert power through advanced clinical knowledge and skills.
What is a clinical nurse specialist?
Requires management over site and staff accountability while promoting staff satisfaction through autonomy.
What is self-scheduling?
Activities that are undertaken by a group of people who have common interests.
What is collective action?
When organizations 'go lean' and nurses are challenged to eliminate wasted processes, to improve quality and the patient experience they are utilizing this concept.
What is Six Sigma Management?
A nurse observes another nurse whose conduct causes a person to suspect that the nurses practice is impaired by chemical dependency or drug or alcohol abuse. The nurse is required to report this to...
What is the State Board of Nursing?
Process that is designed to encompass: environmental factors affecting the organization and the development and execution of new strategies, goals and tactical plans which are continuously evaluated
What is (the focus of) the strategic plan?
The Nurse Manager does this to determine how to allocate the allotted FTEs for that unit.
What is balance the amount of fixed (full-time) FTE units with the variable (PRN) FTE units?
According to the Texas NPA - the LVN practices under supervision of an RN and performs focused assessments; but can not...
What is: formulate care plans or teaching plans? (The LVN can review and reinforce teaching plan, once developed by the RN.)