Nursing Leadership & Management
Occurs any time a person attempts to influence the beliefs, opinions and behaviors or a person or group.
What is leadership?
The cost for dressings and medical supplies falls under this type of budget.
What is the operational budget?
Sender, receiver, information, behavior
What are the 4 components of the communication process?
The stage in reality shock in which nurses begin to lack security and confidence in their ability.
What is the shock phase?
What are external distractors?
Refers to the activities involved in coordinating people, time, & supplies to achieve specific outcomes
What is Management?
This is often the largest expense for a healthcare organization.
What are staff salaries?
"Let's say you are faced with a difficult patient and family member who are questioning your skills. How would you handle this scenario?"
What is a hypothetical question?
The stage in reality shock when humor often returns.
What is the recovery phase?
The step in delegation when the delegator asks "do you have any questions?"
What is "right communication"?
What is reward power?
A nurse manager gets approval for a 2 year construction project to be paid for by this budget.
What is capital budget?
The type of communication that is often the "safe" route and does not express honest feelings.
What is passive communication?
What is 'new nurse on the block'?
The energy 'bucket' that is often filled by meditation, quietness, prayer or connection with others.
What is spiritual energy?
A nurse manager that focuses on day to day operations and rewards staff for desired work.
What is a transactional leader?
This term describes costs that are necessary, but do not directly impact the service unit.
What are indirect costs?
The conflict resolution style that often results in a "win-win"
What is collaboration?
A person who serves as an example of what makes a competent nurse
What is a role model?
The nursing management function that focuses on annual performance reviews and performance improvement.
What is controlling?
A nurse getting paid overtime for picking up shifts would be defined as this.
What is a variable cost?
What are the 2 fundamental bases for conflict?
I have X information, what do I need to do with it?
What is clinical judgement?