Exam #2 Review

Chapter 5

100

Which stage of listening deals with storing and retrieving information?

Recalling.

200

Interrupting, distorted, aggressive, narcissistic, and pseudo-listening are examples of what?

Bad listening practices

300

What are the three types of listening? What situations would you use them in?

1. Informational Listening: comprehending and retaining information. Use in lecture/professional environment.

2. Critical Listening:evaluating the credibility of the information being shared.  Use in debate, sales pitch. 

3. Empathetic Listening:understanding or sharing another person’s emotions. Use in counseling, convos with friends about trauma.

400

Identify three barriers that can interfere with competent listening.

Environmental 

• Lighting, temperature, and seating arrangements

Physiological Noise

•  Physical illness, injury, or bodily stress.

Psychological  Noise

• Mood changes, anxiety, state of mind.

Cognitive and Personal Barriers

• Multitasking, daydreaming, glazing over, or drifting off.

500

Give one example of how you can improve your listening based on each type of listening.

Informational: Active listening, behavioral cues, good listening conditions.

Critical: Distinguishing Facts from Inferences & Evaluating Credibility and Bias

Empathetic: Suspend Judgment, Paraphrase/Mirroring, Validating experiences

Chapter 7

100

Sarah is part of a multicultural team and often believes that her way of approaching tasks is the most efficient based on her culture. When her colleagues from different cultural backgrounds suggest alternative methods, she dismisses them, assuming they won't work as well as her own approach.

Ethnocentrism – She believes her cultural perspective and methods are superior to others.

200

Alex is a recent college graduate working at a tech company where most of his colleagues speak both English and another language, such as Spanish or Mandarin. During meetings, Alex mostly speaks in English, but he occasionally switches to Spanish when chatting informally with some coworkers who are also fluent in Spanish.

What is this an example of?

What is code switching?

300

From birth, society categorizes individuals as male or
female, leading to different expectations and treatment based on these identities. Gender roles are an example of what?

Social constructionism.

400

What are the four key areas of intercultural communication competency (ICC)?

-Motivation: “ a person’s desire to foster intercultural relationships and can be
intrinsic or extrinsic”
- Mindfulness: “a state of self- and other-monitoring that informs later reflection on
communication interactions”
- Cognitive flexibility: “the ability to continually supplement and revise existing
knowledge to create new categories rather than forcing new knowledge into old
categories”
- Tolerance for uncertainty: “ an individual’s attitude about and level of comfort in
uncertain situations

500

What is the difference between personal, social, and cultural identities?

Personal identities include the components of self that are primarily intrapersonal and
connected to our life experiences. 

Social identities are the components of self that are derived from involvement with which we are interpersonally committed.

Cultural identities are based on socially constructed categories that teach us a way of being
and include expectations for social behavior or ways.

Chapter 8

100

What are the three general purposes for a speech?

Inform: We attempt to teach our audience using factual objective evidence. 

Persuade: We try to influence an audience’s beliefs, attitudes, values, or behaviors.

Entertain: We speak to amuse our audience.

200

What are the three components of verbal citations?

Author or Source 

Year

Publication or Source Type

300

Helping clarify unfamiliar concepts and can be drawn from personal experiences or research is an example of which type of supporting material?

Examples!

400

A thesis statement differs from a specific purpose statement in two key ways. What are they?

Content-centered

Declarative

500

• "To begin with, let's explore..."
• "First, I will discuss..."
• "I’d like to start by talking about..."

Are examples of what?

Signposts!

Chapter 11

100

What is the main purpose of persuasive speaking?

To influence an audience's beliefs, attitudes, values, or behaviors

200

Which component of an argument establishes the connection between evidence and the claim?

Warrant

300

What type of proposition argues for whether something is right, wrong, good, or bad?

Proposition of Value

400

Explain how a speaker might adapt their persuasive message to an audience that already agrees with their message.

Providing lesser-known facts or new angles on the topic. 

Calls to action should be clear and specific to motivate follow-through.

500

What are the five steps of Monroe's Motivated Sequence, and what is the purpose of each step?

Attention: Capture the audience's interest.

Need: Establish a need or problem that requires addressing.

Satisfaction: Propose a solution to the problem.

Visualization: Help the audience visualize the benefits of the solution.

Action: Call the audience to take specific action.

Chapter 12

100

Identify and define the three group nonos.

Conflict, group pressure, and social loafing.

200

Cohesion refers to the degree to which group members stick together, which helps establish an overall group climate. Name and define the two types of cohesion.

• Task Cohesion: This is the commitment of group members to the group's purpose and activities.
• Social Cohesion: This reflects the attraction and liking among group members 

300

What impacts the structure of groups?

• Internal and     External Influences:     Member characteristics (knowledge, motivation) influence group dynamics,     as do external factors (group size, task complexity).
• Formal and     Informal Networks:     Groups have formal structures (defined roles, hierarchies) and informal     connections that facilitate communication and resource sharing.
• Group Size     and Communication:     Larger groups face challenges in coordination and scheduling. Structures     like the "Circle" (decentralized) and "Wheel"     (centralized) affect information flow and decision-making dynamics.

400

Identify and define the three different types of tasks that task-oriented groups aim to achieve/complete.

1. Production Tasks: Groups tasked with producing     something tangible, such as a report, design, or event. For example, a     committee organizing a community fundraiser falls under this category.
2. Discussion     Tasks: Groups engage in dialogue to explore topics without     seeking definitive right or wrong answers. Examples include book clubs or     support groups, where the focus is on sharing experiences and insights.
3. Problem-Solving     Tasks: These groups devise a course of action to meet     specific needs. They may incorporate elements of production and discussion     but focus on developing well-thought-out solutions rather than tangible     products.

500

There are 8 types of groups that can be formed for any different reason. Name 4 of them.

• Primary     Groups:     Long-lasting groups formed based on personal relationships, such as family     and close friends. These groups are essential for social bonds and     support. 
• Secondary     Groups:     Characterized by less frequent interactions and more task-related     communication, secondary groups are often formed based on shared     interests, such as hobby groups or professional associations
• Interest-Based     Groups: These     include social and leisure groups, such as film clubs or sports teams,     where members share common interests.
• Support     Groups: These     groups focus on meeting individual needs, such as weight loss support     groups or recovery meetings
• Service     Groups:     Task-oriented groups like Habitat for Humanity that focus on community     service and meeting the needs of individuals.
• Advocacy     Groups: Formed     to advocate for specific causes or issues, such as public health     initiatives or social justice movements.
• Teams: Task-oriented groups     characterized by loyalty and commitment to their goals and each other. Successful teams often exhibit clear shared goals, competent members, and     a collaborative climate.
• Virtual Groups: Groups that meet primarily or exclusively online to achieve their goals,     leveraging technology for communication.