Which stage of listening deals with storing and retrieving information?
Sarah is part of a multicultural team and often believes that her way of approaching tasks is the most efficient based on her culture. When her colleagues from different cultural backgrounds suggest alternative methods, she dismisses them, assuming they won't work as well as her own approach.
Ethnocentrism – She believes her cultural perspective and methods are superior to others.
What are the three general purposes for a speech?
Inform: We attempt to teach our audience using factual objective evidence.
Persuade: We try to influence an audience’s beliefs, attitudes, values, or behaviors.
Entertain: We speak to amuse our audience.
What is the main purpose of persuasive speaking?
To influence an audience's beliefs, attitudes, values, or behaviors
Identify and define the three group nonos.
Conflict, group pressure, and social loafing.
Interrupting, distorted, aggressive, narcissistic, and pseudo-listening are examples of what?
Bad listening practices
Alex is a recent college graduate working at a tech company where most of his colleagues speak both English and another language, such as Spanish or Mandarin. During meetings, Alex mostly speaks in English, but he occasionally switches to Spanish when chatting informally with some coworkers who are also fluent in Spanish.
What is this an example of?
What is code switching?
What are the three components of verbal citations?
Author or Source
Year
Publication or Source Type
Which component of an argument establishes the connection between evidence and the claim?
Warrant
Cohesion refers to the degree to which group members stick together, which helps establish an overall group climate. Name and define the two types of cohesion.
What are the three types of listening? What situations would you use them in?
1. Informational Listening: comprehending and retaining information. Use in lecture/professional environment.
2. Critical Listening:evaluating the credibility of the information being shared. Use in debate, sales pitch.
3. Empathetic Listening:understanding or sharing another person’s emotions. Use in counseling, convos with friends about trauma.
From birth, society categorizes individuals as male or
female, leading to different expectations and treatment based on these identities. Gender roles are an example of what?
Social constructionism.
Helping clarify unfamiliar concepts and can be drawn from personal experiences or research is an example of which type of supporting material?
Examples!
What type of proposition argues for whether something is right, wrong, good, or bad?
Proposition of Value
What impacts the structure of groups?
Identify three barriers that can interfere with competent listening.
Environmental
Physiological Noise
Psychological Noise
Cognitive and Personal Barriers
What are the four key areas of intercultural communication competency (ICC)?
-Motivation: “ a person’s desire to foster intercultural relationships and can be
intrinsic or extrinsic”
- Mindfulness: “a state of self- and other-monitoring that informs later reflection on
communication interactions”
- Cognitive flexibility: “the ability to continually supplement and revise existing
knowledge to create new categories rather than forcing new knowledge into old
categories”
- Tolerance for uncertainty: “ an individual’s attitude about and level of comfort in
uncertain situations
A thesis statement differs from a specific purpose statement in two key ways. What are they?
Content-centered
Declarative
Explain how a speaker might adapt their persuasive message to an audience that already agrees with their message.
Providing lesser-known facts or new angles on the topic.
Calls to action should be clear and specific to motivate follow-through.
Give one example of how you can improve your listening based on each type of listening.
Informational: Active listening, behavioral cues, good listening conditions.
Critical: Distinguishing Facts from Inferences & Evaluating Credibility and Bias
Empathetic: Suspend Judgment, Paraphrase/Mirroring, Validating experiences
What is the difference between personal, social, and cultural identities?
Personal identities include the components of self that are primarily intrapersonal and
connected to our life experiences.
Social identities are the components of self that are derived from involvement with which we are interpersonally committed.
Cultural identities are based on socially constructed categories that teach us a way of being
and include expectations for social behavior or ways.
Are examples of what?
Signposts!
What are the five steps of Monroe's Motivated Sequence, and what is the purpose of each step?
Attention: Capture the audience's interest.
Need: Establish a need or problem that requires addressing.
Satisfaction: Propose a solution to the problem.
Visualization: Help the audience visualize the benefits of the solution.
Action: Call the audience to take specific action.
There are 8 types of groups that can be formed for any different reason. Name 4 of them.