Terminology
What is job satisfaction?
Pleasurable or positive emotional state resulting from the appraisal of ones job or job experiences
Describe the 5 components of job characteristics theory
Skill variety, task identity, task significance, autonomy, feedback
What conditions link to job satisfaction?
The nature of the job itself
Leadership
Fair treatment
Relationships
Compensation/Rewards
Describe four motivational effects of goals.
Directing, Energizing, Persisting, Strategizing
Describe the four basic steps of the “traditional” turnover process
Dissatisfaction -> turnover cognitions -> intentions to leave -> turnover behavior
What is the difference between global and facet job satisfaction?
Global refers to the job in general; Facet refers to specific aspects of the job
Describe the idea of experienced meaningfulness of work in job characteristics theory.
Meaningfulness of your work is directly tied to elements of JCT - having these things can foster a sense of purpose and pride in ones work.
Explain differences between moods, emotions, and affect.
Moods (non-specific, short-term)
Emotions (specific, short-term)
Affect (non-specific, long lasting)
What are the differences between self-monitoring, self-reactions, and self-evaluation?
Self-monitoring (what I am doing)
Self-reactions (How do I think and feel about how I am doing)
Self-evaluation (how I am doing relative to my goals)
Name & explain the three types of commitment.
Affective (identify with org; value alignment; emotional attachment)
Normative (loyalty; obligation)
Continuance (pay/benefits; it would cost something to leave)
What are goals? How do they impact self-regulation?
A goal is a desired state. Self-regulation is the process used to reach and maintain goals.
Describe the four kinds of voluntary turnover in the Maertz & Campion model
Impulsive Quitting
Comparison Quitting
Conditional Quitting
Pre-planned quitting
Explain how people with high vs. low growth need strength would react to having greater skill variety at work.
People with high GNS may be more inclined to find greater skill variety a good/desirable thing to have, whereas individuals with low GNS (low desire for growth and development) may not be as compatible with a job that has greater skill variety
Describe how goal difficulty and goal specificity are associated with higher motivation/performance.
When goals are specific and moderately challenging, motivation & performance tend to be better than when goals are ambiguous and too easy/challenging.
I ought to stay at my organization because my boss has spent a lot of time investing in me
Normative
What are SMART goals? Provide an example.
Specific, Measurable, Attainable, Realistic, Time-based
Distinguish the sources of satisfaction in the situational, dispositional, and interaction models of job satisfaction
Situational: assume some job characteristics are more satisfying than others
Dispositional: satisfaction is more of a function of the person rather than the situation
Interactional: satisfaction as a combination of working conditions and personal factors
Explain the idea of emotion valence and activation/arousal and link them to positive and negative affect.
Activation: how much arousal is associated with an emotion
Valence: how desirable is the emotion
Example:
negative valence & high arousal - distressed, fearful
Why must employees have self-efficacy?
When an employee does not feel they are competent in a task, they will be less motivated to pursue that task.
I have to stay at my organization because I need a paycheck
Continuance
Define subjective well-being and its 4 components
What is one way you could use job characteristics theory to improve job satisfaction?
Example: Autonomy - allowing the employee to decide when and where work occurs (flexibility)
Why is it important that employees are satisfied with their jobs?
Good for social relationships, decision making, health & well-being
Define goal commitment and explain how it affects the relationship between goals and motivation/performance
When an employee has the belief that the goal can be attained, it is personally important to them, and they care about the outcomes, motivation to pursue the goals is stronger.
I want to stay at my organization because I really align with the mission, vision, and values
Affective