TRUE/FALSE
MULTIPLE CHOICE
FILL IN THE BLANK
SERVANT LEADERSHIP
EMOTIONS & EMOTIONAL INTELLIGENCE

100

The nature of leader-follower relationships involves reciprocity, the mutual exchange of influence.
What is TRUE

100

Followers can influence their leaders by: A. being a resource for the leader B. building a relationship C. helping the leader be a good leader D. all of these choices
What is D: ALL OF THE ABOVE

100

____________________ is failing to consider possibilities beyond what one is told; accepting the leader's ideas without thinking
What is UNCRITICAL THINKING

100

This is the stage in the Leadership Continuum in which the employees are functioning at a "team player" level and the leader is "participating."
What is STAGE 2 - PARTICIPATION

100

How many categories of emotions have been identified?
What is EIGHT

200

The alienated follower is both a critical, independent thinker who is active in the organization.
What is FALSE

200

A person with an internal locus of control: A. believes that luck is the key to success B. feels that there is little control over events C. places primary responsibility on outside forces D. believes they are "masters of their own fate."
What is D: believes they are "masters of their own fate."

200

In the four followership styles, the ____________________ is a person in the organization who is passive, yet independent, critical thinker.
What is THE ALIENATED FOLLOWER

200

This is the stage in the Leadership Continuum in which the employees are functioning at a "whole" level and the leader is a "servant."
What is STAGE 4 - SERVICE

200

Emotional Intelligence contains how many components?
What is FOUR

300

Most leaders score consistently high on all of the Big Five dimensions.
What is FALSE

300

The feedback process includes all EXCEPT: A. observation B. development C. noise D. assessment
What is C: NOISE

300

____________________ is the set of unseen characteristics and processes that underlie a relatively stable pattern of behavior in response to ideas, objects, and people in the environment.
What is PERSONALITY

300

This is the stage in the Leadership Continuum in which the employees are functioning at a "self-responsible" level and the leader is a "steward."
What is STAGE 3 - EMPOWERMENT

300

Fear, anger, enjoyment, surprise, shame, disgust and sadness surround what core center emotion?
What is LOVE

400

Effective followers have to know what they stand for and be willing to express their own ideas to their leaders even this might mean risking their jobs.
What is TRUE

400

Followers can influence their leaders by: A. doing the right thing despite pressure to increase profits. B. finding new products and services to remain competitive C. carrying out the leadership vision. D. selecting employees with the right technical skills.
What is A: doing the right thing despite pressure to increase profits

400

____________________ is leadership in which the leader transcends self-interest to serve the needs of others, help others grow, and provide opportunities for others to gain materially and emotionally
What is SERVANT LEADERSHIP

400

This is the stage in the Leadership Continuum in which the employees are functioning as "obedient subordinates" and the leader is an "authoritarian."
What is STAGE 1 - CONTROL

400

__________________________ is the first component of emotional intelligence.
What is SELF-AWARENESS

500

Followers obtain power through personal sources and position sources.
What is TRUE

500

Theories people hold about specific systems in the world and their expected behavior are called: A. the Pike Syndrome B. mental models C. the "whole brain" concept D. mindfulness
What is B: MENTAL MODELS

500

This leadership mind-set emphasizes tight top-down control, standardization and specialization, and management by impersonal measurement and analysis. ____________________
What is AUTHORITARIAN LEADERSHIP

500

In transitioning from Stage 1 to Stage 4 of the Leadership Continuum, the control moves from __________________ -centered to Follower-Centered.
What is LEADER CENTERED

500

_________________ is a person's abilities to perceive, identify, understand, and successfully manage emotions in self and others
What is EMOTIONAL INTELLIGENCE