TRUE/FALSE
MULTIPLE CHOICE
FILL IN THE BLANK
SERVANT LEADERSHIP
EMOTIONS & EMOTIONAL INTELLIGENCE
100
The nature of leader-follower relationships involves reciprocity, the mutual exchange of influence.
What is TRUE
100
Followers can influence their leaders by: A. being a resource for the leader B. building a relationship C. helping the leader be a good leader D. all of these choices
What is D: ALL OF THE ABOVE
100
____________________ is failing to consider possibilities beyond what one is told; accepting the leader's ideas without thinking
What is UNCRITICAL THINKING
100
This is the stage in the Leadership Continuum in which the employees are functioning at a "team player" level and the leader is "participating."
What is STAGE 2 - PARTICIPATION
100
How many categories of emotions have been identified?
What is EIGHT
200
The alienated follower is both a critical, independent thinker who is active in the organization.
What is FALSE
200
A person with an internal locus of control: A. believes that luck is the key to success B. feels that there is little control over events C. places primary responsibility on outside forces D. believes they are "masters of their own fate."
What is D: believes they are "masters of their own fate."
200
In the four followership styles, the ____________________ is a person in the organization who is passive, yet independent, critical thinker.
What is THE ALIENATED FOLLOWER
200
This is the stage in the Leadership Continuum in which the employees are functioning at a "whole" level and the leader is a "servant."
What is STAGE 4 - SERVICE
200
Emotional Intelligence contains how many components?
What is FOUR
300
Most leaders score consistently high on all of the Big Five dimensions.
What is FALSE
300
The feedback process includes all EXCEPT: A. observation B. development C. noise D. assessment
What is C: NOISE
300
____________________ is the set of unseen characteristics and processes that underlie a relatively stable pattern of behavior in response to ideas, objects, and people in the environment.
What is PERSONALITY
300
This is the stage in the Leadership Continuum in which the employees are functioning at a "self-responsible" level and the leader is a "steward."
What is STAGE 3 - EMPOWERMENT
300
Fear, anger, enjoyment, surprise, shame, disgust and sadness surround what core center emotion?
What is LOVE
400
Effective followers have to know what they stand for and be willing to express their own ideas to their leaders even this might mean risking their jobs.
What is TRUE
400
Followers can influence their leaders by: A. doing the right thing despite pressure to increase profits. B. finding new products and services to remain competitive C. carrying out the leadership vision. D. selecting employees with the right technical skills.
What is A: doing the right thing despite pressure to increase profits
400
____________________ is leadership in which the leader transcends self-interest to serve the needs of others, help others grow, and provide opportunities for others to gain materially and emotionally
What is SERVANT LEADERSHIP
400
This is the stage in the Leadership Continuum in which the employees are functioning as "obedient subordinates" and the leader is an "authoritarian."
What is STAGE 1 - CONTROL
400
__________________________ is the first component of emotional intelligence.
What is SELF-AWARENESS
500
Followers obtain power through personal sources and position sources.
What is TRUE
500
Theories people hold about specific systems in the world and their expected behavior are called: A. the Pike Syndrome B. mental models C. the "whole brain" concept D. mindfulness
What is B: MENTAL MODELS
500
This leadership mind-set emphasizes tight top-down control, standardization and specialization, and management by impersonal measurement and analysis. ____________________
What is AUTHORITARIAN LEADERSHIP
500
In transitioning from Stage 1 to Stage 4 of the Leadership Continuum, the control moves from __________________ -centered to Follower-Centered.
What is LEADER CENTERED
500
_________________ is a person's abilities to perceive, identify, understand, and successfully manage emotions in self and others
What is EMOTIONAL INTELLIGENCE
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