Communication
Communication Contd.
Using Helping Relationships
Using Helping Relationships Contd.
Developing an Eclectic 
Approach to Practice
100
we perceived from our own frames of reference and that can distort messages is called _______
Perception
100
2/3 of communication is made up of this, consisting of gestures or facial expressions.
Non Verbal Communication
100
____ is the recognition of an individual’s right to existence, importance and value.
Accepting
100
When the professional is able to see the bigger picture, what does the behavior look like and doing to other relationships it is called
Large View
100
When practice is based on the principle that people expect their behavior will lead to desired rewards or outcomes, which theory is in play
Behavior Modification
200
the time, place and situation the communication takes place is know as ______
Context
200
This is a type of communication designed to facilitate change and introduce a new idea to a social system.
Diffusion
200
The give and take of attitudes and feelings that build helping relationship and create avenue for decisions to be made
Emotional
200
A narrow perspective that allows the professional to be empathetic and understand how the client perceives a situation
Small View
200
______ is a broad base of knowledge and skill drawn form many different theoretical approaches and organized into a whole.
Eclecticism
300
Messages that those that lack in feeling and relate only to roles are known as.
Station to Station Messages
300
This is a Democratic Pattern of Communication. It can be informal or formal, any type of census of a purpose
Discussion
300
Why is the helping relationship time limited?
Emotional attachment could cause the client to be dependent
300
When the professional acts on personal feelings (from past) towards the client it is called.
Counter Transference
300
This theory by Hans Selye focuses on strengths than pathology.
Crisis Theory Extra: What are the three stages to reaction?
400
Messages that highlight the fact that emotion is more important than roles.
Person to Person Messages
400
This form of communication is Face to Face meetings between 2 or more people, confidential, has a goal and is structured.
Interview
400
What are Carkhuff’s three stage process in the helping relationship.
Attending, responding, and personalizing
400
One of the most important sources of satisfaction and fulfillment in life is
Meaningful Relationships
400
The theory that stresses health over illness and strength over pathology is
Crisis Theory Extra: What concept is this theory based on?
500
________ is the method for studying interactions between people.
Eric Berne’s Transactional Analysis Extra: What are the three ego stages of Eric Berne’s Transactional Analysis.
500
What affects communication?
Age, gender, religion, culture, social position, education level, attitudes and beliefs.
500
When the client sees the professional as a past experience it is called
Transference
500
What are the three phases of the helping relationship.
Beginning, middle/work & termination/ending. Extra: Tell me what happens in each phase.
500
This theory is based on the idea that behavior is formed based on what happens after an action
Behavior Modification
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