Organizational Culture
Global Cultures
Developing Cross-Cultural Competencies
Conflict
Negotiations
100

Accepted standards of behavior.

What are norms?

100

This dimension of Hofstede's Cultural Framework describes the extent to which people are accepting of unequal power in society.

What is power distance?

100

Someone who is temporarily assigned to a position in a foreign country.

What is an expatriate?

100

The type of conflict that occurs within a group.

What is intragroup conflict?

100

The traditional win-lose type of negotiation.

What is a distributive negotiation?

200

The tangible aspects of an organization's culture.

What are artifacts?

200

This dimension of Hofstede's Cultural Framework describes the extent to which people are accepting of the unknown.

What is uncertainty avoidance?

200

Anxiety and doubt caused by an overload of unfamiliar expectations in a new cultural setting.

What is culture shock?

200

This type of conflict is never functional.

What is relational conflict?

200
The type of negotiation that has the potential for a win-win outcome.

What is integrative negotiation?

300
These are an organization's shared principles, standards, and goals that are explicitly stated.

What are espoused values?

300

This type of culture has highly pervasive and visible norms.

What is a tight culture?

300

The ability to recognize and adapt to cultural differences.

What is cultural intelligence?

300
The shape of the curve when graphing performance as a function of task-related conflict.

What is an inverted u-shape?

300

This represents what a negotiating party would do in place of the negotiation (if it results in an impasse).

What is the best alternative to a negotiated agreement, or BATNA?

400

This analysis framework helps organizations to consider the elements that drive the success of an organization as a function of its workforce.

What is a workforce scorecard?

400

These studies highlighted ten culture clusters driving subordinate preferences of leadership styles.

What are the GLOBE studies?

400

This facet of cultural intelligence can be improved by sharing information about the host country's norms.

What is cognitive CQ?

400

A suggested conflict style when you want something in return.

What is obliging?

400
In a distributive negotiation, the overlap between negotiating parties' ranges of acceptable outcomes.

What is the zone of possible agreement (ZOPA)?

500

The type of organizational culture that is externally focused and flexible according to the Competing Values Framework.

What is a creation-centric culture?

500

This culture cluster from the GLOBE studies includes the United States.

What is the Anglo cluster?

500

Making a foreign assignment a well-integrated link in a career can help mitigate this challenge of a foreign assignment.

What is re-entry shock?

500

A suggested conflict style when you face a trivial issue.

What is avoiding?

500

What negotiators should focus on instead of their counterpart's demands or positions.

What are interests?

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