Leadership in Action (Ch. 11)
A leader supports employees individually and reduces burnout.
What is individualized support?
A company promotes from within and emphasizes loyalty and teamwork.
What is clan culture?
Employees complain they receive conflicting instructions from two supervisors.
What is a matrix structure?
A leader removes obstacles preventing employees from adopting change.
What is unfreezing?
This diversity concept assumes group traits apply uniformly to every individual in that group.
What is stereotyping?
A leader consistently models fair behavior and sets clear ethical standards through actions and relationships.
What is ethical leadership?
An organization relies heavily on formal rules and procedures.
What is hierarchy culture?
Departments focus only on their own goals and resist collaboration.
What is a functional structure (silo mindset)?
A change initiative fails because employees never psychologically let go of the old way.
What is failure to manage endings (Bridges)?
This organizational structure encourages innovation but often creates confusion due to wide spans of control.
What is a flatarchy?
A leader’s actions cause employees to set higher goals for themselves.
What are high-performance expectations?
A firm competes aggressively on performance outcomes.
What is market culture?
This type of structure is characterized by rigid rules, high formalization, and centralized control.
What is a mechanistic structure?
A leader focuses on reducing resistance instead of increasing pressure.
What is Lewin’s force field analysis approach?
This leadership behavior focuses on correcting mistakes rather than inspiring performance.
What is management-by-exception?
A leader challenges employees who say, “That’s how we’ve always done it.”
What is intellectual stimulation?
An organization values innovation and encourages risk-taking.
What is adhocracy culture?
An organization relies on informal networks and flexible teams.
What is a networked organization?
A leader builds a powerful coalition to support change.
What is Kotter’s second stage: forming a guiding coalition?
This leadership theory predicts who is likely to emerge as a leader, not who will be effective.
What is the Great Man (trait) theory?
A leader relies on rewards and inspiration to motivate followers.
What is full range leadership?
A company becomes increasingly homogenous over time because it attracts, selects, and retains employees with similar values.
What is the ASA (Attraction–Selection–Attrition) model?
A structure characterized by decentralization and low formalization.
What is an organic structure?
A leader discovers that some employees resist change because they feel it is being done to them rather than with them.
What is loss of control?
This change strategy attempts to gain compliance by selectively using information and implied incentives.
What is manipulation and co-optation?