Managing Conflict and Negotiations
Decision Making and Creativity
Power, Influence, and Politics
Leadership Effectiveness
Organizational Culture, Socialization, and Mentoring
100
Occurs when one party perceives that its interests are being opposed or negatively affected by another party
What is Conflict
100
Entails identifying and choosing alternative solutions that lead to a desired state of affairs
What is Decision making
100
When one’s personal characteristics and social relationships become the reason for compliance
What is Referent power
100
The extent to which a leader creates perceptions of psychological empowerment in others
What is Empowering leadership
100
The set of shared, taken-for-granted implicit assumptions that a group holds and that determines how it perceives, thinks about, and reacts to its various environments
What is Organizational culture
200
Occurs when one party perceives that its interests are being opposed or negatively affected by another party
What is Conflict
200
Represents the notion that decision makers are “bounded” or restricted by a variety of constraints when making decisions
What is Bounded rationality
200
The ability to marshal human, informational, and other resources to get something done
What is Power
200
The idea that people have beliefs about how leaders should behave and what they should do for their followers
What is Implicit leadership theory
200
Consist of the physical manifestation of an organization’s culture
What is Artifacts
300
Constructive or cooperative conflict characterized by: consultative interactions, a focus on the issues, mutual respect, and useful give and take
What is Functional Conflict
300
A mode of thinking that people engage in when they are deeply involved in a cohesive in-group, when members’ strivings for unanimity override their motivation to realistically appraise alternative courses of action
What is Groupthink
300
The source of influence comes from a particular job or position within an organization
What is Position power
300
A process whereby an individual influences a group of individuals to achieve a common goal
What is Leadership
300
The process by which a person learns the values, norms, and required behaviors which permit him to participate as a member of the organization
What is Organizational socialization
400
Member’s interactions aimed at working through task and interpersonal disagreements
What is Conflict processes
400
The tendency to stick to an ineffective course of action when it is unlikely that the bad situation can be reversed
What is Escalation of commitment bias
400
An influence tactic that consists of demanding compliance or using intimidation or threats
What is Pressure
400
Leader behavior that organizes and defines what group members should be doing to maximize output
What is Initiating structure
400
Occurs before an individual actually joins an organization
What is Anticipatory socialization
500
1. Clarify interests 2. Identify options 3. Design alternative deal packages 4. Select a deal 5. Perfect the deal
What is Steps of the added value negotiation
500
Information gained through experience that is difficult to express and formalize
What is Tacit knowledge
500
Based on transferring authority and responsibilities from management to employees
What is Structural empowerment
500
The premise that a leader’s effectiveness is contingent on the extent to which a leader’s style fits or matches characteristics of the situation at hand
What is Contingency theory
500
Has an internal focus and values flexibility rather than stability and control in the competing values framework
What is Clan Culture
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