SCM
This includes the processes that control the distribution, maintenance, and replacement of materials and personnel to support the supply chain?
What is logistics?
The primary purpose of a CRM.
What is collect and maintain customer data in a format that allows the creation of business intelligence regarding them.
This ERP component collects information used throughout an organization, organizes it, and applies analytical tools to assist managers with decisions.
What is business intelligence?
A new way of doing things that initially does not meet the needs of existing customers
What is disruptive technology?
This application’s primary business benefits include sales forecasts, sales strategies, and marketing campaigns
What is CRM?
These are all components of a supply chain.
What are supplier, manufacturer, distributor, retailer, and customer.
These would be included in sales metrics.
What are number of prospective customers, number of new customers, and number of proposals given?
These are the primary users of ERP systems.
Who are accounting, finance, logistics, and production?
The Internet protocol web browsers used to request and display web pages using universal resource locators
What is Hypertext Transport Protocol?
A challenge of sustaining technology.
A product that does not meet existing customer's future needs?
What is downstream?
The following are included in marketing operational CRM technologies
What are a list generator, campaign management, cross-selling, and up-selling?
The following are included in core ERP components.
What are accounting and finance, production and materials management, and human resources.
These are the main types of ebusiness models?
What are business-to-business, business-to-consumer, consumer-to-business, and consumer to consumer?
Is the current version of HTML that delivers everything from animation to graphics and music to movies
What is HTML 5?
These are included in the three business areas of supply chain management.
What are materials management, logistics, and procurement?
This is what McDonald’s is performing when it asks its customers if they would like to super-size their meals.
What is up-selling?
The following are included in extended ERP components.
What are business intelligence, customer relationship management, supply chain management, and ebusiness?
These are ways that websites generate revenue.
What are pay-per-click, pay-per-call, pay-per-conversion?
This implies that organizations that cannot adapt to the new demands placed on them for surviving in the information age are doomed to extinction
What is digital Darwinism?
These are considered disruptive business technologies reinventing the supply chain.
What are RFID, 3d printing, drones, and robotics?
These are included in customer service operational CRM technologies
What are contact center, web-based self service, and call scripting?
This is considered the primary reason why an ERP system implementation fails.
What is implementing an ERP system?
These represent the common ebusiness forms.
What are content providers, infomediaries, online marketplaces, and transaction brokers?
The difference between a business model and an ebusiness model.
What is an ebusiness model does all of the same things as a business model, except on the internet?