Conflict & Communication
Examples include: disagreement in values, disagreement in beliefs within oneself, disagreement between people that causes harm, disagreement between people that has the potential to cause harm.
What is conflict?
Positive stress and negative stress.
What is eustress and distress?
Verbal warning, written warning, suspension, termination.
What are the steps in progressive discipline?
Generation that is entering the workforce; want to impact the world; highest impact on technology.
What is Gen Z?
Mentoring needed for a nurse in Preparation Stage
Setting goals & Building skills?
Classically, these distinct approaches can be used in conflict resolution.
(Must include all 5) What is avoiding, accommodating, competing, compromising, and collaborating?
Helps reduce procrastination.
What is reward system?
Stealing from the facility or patients or verbal or physical abuse of others.
What are reasons for immediate termination?
Bring whole self to each nursing situation.
What is reflective practice?
Using Lewin's Model, it's the first step in moving to a new practice.
What is Unfreezing?
Methods that promote communication and conflict resolution.
What are CUS, DESC, and TeamSTEPPS?
Humor, meditation, reframing events, support systems, essential oils.
What are examples of positive habits for handling stress?
Defines role & function, chain of command, and reduces role stress.
What is a job description?
Support others, pose solutions, ideas for future improvements.
What is role of direct care nurse as leader?
This role includes accountability, safe care, give & receive feedback and use EBP.
What is a follower?
Thoughts, ideas, opinions, emotions, and feelings.
What is communication?
Emotional exhaustion.
What is burnout?
The best way to have a fair and accurate performance evaluation.
What is utilize a standardized form?
Anxiety, frustration and inadequacy.
What are common feelings of the new grad. Actions to relieve include closing the gap between job performance and job expectation.
Quality improvement tool that implements the FOCUS, plan, do, check, act approach.
What is PDCA?
Creativity, problem solving atmosphere, team spirit, and motivation.
What is optimal conflict resoluation?
Engage others in low priority needs while leader engages high priority needs.
What is time management?
Quiet environment, example of behaviors, relaxed environment, allow employee to express opinions.
What are key behaviors for a manager during a performance appraisal?
Preview, acceptance, exploration, internalization.
What are elements of the role transition process?
These are the 5 rights of delegation.
What are right circumstance; right task; right person; right direction; and right supervision?