Chapter 5
True or False
Message meanings are in people, not in things.
True
Define
"Nonverbal Communication"
Communication without words
Name some of the primary emotions.
- Joy
-Trust
-Fear-Suprise
-Sadness
-Disgust
-Anger
-Anticipation
What are the principles of conversation?
1) Process
2) Cooperation
3) Dialogue
4) Turn-Taking
5) Politeness
True or False
Disconfirmation is the process by which someone ignores or denies the right of another individual even to define himself or herself.
True
Vocabulary
What's the difference between "onymous" and "anonymous"?
Onymous is where the speaker of the message is clearly identified.
Anonymous is where the author is unidentified or unknown.
Of the six "Nonverbal Messages" that interact with verbal messages, name three.
Accent, Complement, Contradict, Control, Repeat, Substitute
Emotions are influenced by a variety of factors, what are they?
- Culture
- Gender
- Personality
- Relationships
There are six principles of conversation, true or false?
False
What is an "emblem"?
A nonverbal behavior that directly translates into a word or phrase. (The signs for OK and peace)
Vocabulary
What's the difference between "denotative" and "connotative"?
Denotative is the meaning you would find in a dictionary.
Connotative is the emotional meaning the speaker gives a word.
Define "paralanguage"
The vocal but nonverbal dimension of speech.
Define "strategic emotionality".
Emotions (crying, ranting, screaming, threatening) that are used for one's personal gain.
What is the definition of self-disclosure?
Communicating information about yourself to another person.
What are cultural display rules?
Rules that identify what are and what are not appropriate forms of expression for members of the culture.
Questions
Consider the word "entertainment". Is this word an abstraction?
Yes, the term "entertainment" is a general concept.
What are the "Five Types of Communication through Body Movement"?
Emblems, Illustrators, Affect Displays, Regulators, and Adaptors.
What are three major obstacles that interfere with effective emotional communication?
1) Social and Cultural Customs
2) Fear
3) Inadequate Interpersonal Skills
What are the rewards of self-disclosure?
1) Self-knowledge
2) Communication and relationship effectiveness
3) Physiological Health
What are the risks of "self-disclosure"?
- Personal
- Relational
- Professional
Questions
Out of the six "Guidelines for using Verbal Messages Effectively", name three.
1) Extensionalize
2) Recognize complexity
3) Distinguish between facts and inferences
4) Avoid Discrimination
5) Avoid Polarization
6) Avoid Static Evaluation
How far is an "intimate distance"?
0 to 18 inches
Give three ways to properly communicate your own "emotional expression".
- Be specific when you describe your feelings
- Adress mixed feelings
- Anchor your emotions in the present
- Own your feelings
- Ask for what you want
- Respect emotional boundries
What are some examples of everyday conversations?
1) Small talk
2) Introduction
3) Apologies
4) Complimenting
5) Advising
4 to 12 feet