CalFresh and Scenarios
If a client has an urgent need for food. Where can they apply if they cannot wait for an appointment with Enrollment Center?
Their local FRC
Online
At another CBO
They can also wait in the EC Case queue for any cancelations
Can a client that is applying for a U-Visa apply for Calfresh even if the U-visa hasn't been approved?
Yes, a client that has a U-visa can apply for Calfresh even if not approved yet as their life is in danger in another country.
To Calculate weekly income what formula do you use?
When calculating weekly income you must always multiply by 4.33
Does SUMO let you cancel appts when you have a no show?
Yes, you are able to cancel appts and add appts to your calendar.
What counties do we assist with SAR7?
San Francisco and San Diego
Can enrollment center help with Renewals?
No, we can only assist with new applications or SAR 7 which is the Semi- Annual Report
Enrollment Center helps clients apply for CalWorks.
Enrollment center assists with Calfresh and Medi-cal Only.
Any other programs clients need to go to FRC or the county
To Calculate bi weekly income what formula do you use?
For bi-weekly income you always double the hours in the week and multiply by 2.167
On SalesForce if you have a profile where the client can't authenticate the information . What do you do?
If a client can't provide the information to authenticate, you would need to create a whole new profile.
If a client does not have a mailing address, where can they go to pick up their Calfresh card?
They can go to their nearest FRC
Mariah is 20 she wants to apply for CalFresh. She lives with her boyfriend Nick. He is 19 and lives with his parents. Can she apply alone?
Mariah can apply alone because she does not have children with Nick and she does not live with her parents.
FRC means Family Resource Center
True
How many months does a client need of income for self- employment?
3, to be able to calculate an average.
Client can provide receipts or take the standard 40% deduction
Do you always need to complete an assessment?
If the assessment is from the last three month a new one does not need to be created. If the client does not have an assessment one must be created.
Can we complete an application with an anonymous profile?
Always convert accounts to client account. We cannot proceed to complete an application without the information not being authenticated.
Where can clients use Calfresh?
Farmers Markets
Groery stores
Mobile Markets
If a student is completing their residency, they still need to need student exemptions.
False
Students completing their residency do not need to meet any student exemptions
Can enrollment center give information on a case if we have never assisted the client before and the client mentioned they just applied?
No, if the client has not applied with us and they ask us to check their case for an update we must refer them to Access with the county -866-262-9881
How often do we follow up with a client about their case?
We follow up every week with client. We can call them or text them.
3464 is his income. He is over income for a HH of 1
Alimony and Child support does not count as income.
False
Any income in the last 30 days counts as income and must be included in the application.
What is the "waitlist" that enrollment center has?
EC Case Queue
InContact
What is the system we use daily to check clients cases?
CalSAWS