Control
How many steps are in the Control Process
4
This occurs when team members value group harmony over crucial thinking, often harming decision quality.
Groupthink
Define Conflict
A disagreement over issues of substance and/or emotional tension
What is an Input Standard?
Measures work efforts that go into a performance task
This symptom involves members staying silent, which is mistaken as everyone agreeing
Illusions of Unanimity
What are the two types of conflict
Functional vs Dysfunctional
What is an Output Standard?
Measures actual outcomes or work results
One way to avoid groupthink is assigning someone as ______.
Devil's Advocate
Minority Rule
2-3 people dominate decision making
Define Contingency Planning
Is the act of identifying alternative courses of action to take in the event that things may go wrong.
This technique has members silently writing ideas, share then in a round-robin, clarify, and then vote individually.
NGT
Majority Rule
Most common method when disagreements arise. Creates winners and losers
Control Equation
Need for Action = Desired Performance = Actual Performance
What does NGT stand for
Nominal Group Technique
Define Unanimity
Means that all members of the team agree on the course of action to be taken