Mental Health
This type of "fatigue" only occurs in a caretaking role
Compassion
This type of ethics is adopted by society
Social
This type of experience is expected to be created by the receptionist team
WOW experience
Poor listening and lack of respect are barriers that decrease what?
Communication
A team member who is assigned budgets, hiring, and accounts
Trying to understand and not projecting judgement on another's situation.
Empathy
This type of ethics depends on the individual
Personal
Within ___ rings, the phone should be answered
2
This person implements the Standard of Care.
Veterinarian
Team member who oversees the receptionist team and accounts
Office Manager
Main cause of compassion fatigue with Support Staff
Problems with coworkers
This is the MOST common complaint presented to the board against veterinarians
Lack of Communication
Callers can not be placed on hold for more than...
1 minute
The ability to identify, assess, and control emotions
Emotional Intelligence
Team member who manages client relations, training, and marketing
Practice Manager
This often leads to burnout
Compassion Fatigue
The veterinarian's oath is an example of this type of ethics
Descriptive
This is the first thing one does when answering the phone
Introduction, greeting
Creating a balance between __ and __ will prevent burnout.
Work & Life
This team member diagnoses, prescribes, and performs surgery
Veterinarian
This person is quoted on the first slide of Ch 7 powerpoint
Charles Figley
These are the two categories of law
Civil and Criminal
This action should be taken when one communicates with a client
Document
___ minutes is the maximum time for a team meeting within a practice.
45
Team member who excels at restraint, patient care, and lab skills
Veterinary Assistant