Lithia Core Values & Driveway Roles
The team responsible for issuing contracts to the customer and collecting the remaining down payment outside of the $500 deposit
Who is the contract analyst?
What is an intent?
The number you should be using when making an outbound call
What is the call center line?
The LTV percentage a customer with challenged credit should stay under to give them the best chance at a bank approval
What is 120%?
The #1 priority during your shift
What is being available to take inbound calls?
The team responsible for monitoring transport on a vehicle and providing the customer updates
What is a Delivery Coordinator?
The customer's personal portal where all deal action takes place
What is a case?
Used to review a customer's credit application and check for lender requirements
What is RouteOne?
The percentage most banks prefer the payment-to-income ratio to be around or lower
What is 15%?
An approved purchase proposal, $500 deposit paid, and all stipulations collected result in what
What is a committed customer?
The team responsible for collecting all of a customer's documents and bank stipulations
What is a shop agent?
How documents are collected from a customer
What is the Document URL?
The program used to verify a customer's identity
What is Vouched?
The ratio of how much a lender is willing to lend compared to the value of that item
What is LTV?
When a new lead pops up in your OMNI you have this long to accept it
What is 45 seconds?
The team responsible for reviewing the deal before commitment and presenting Care & Protection Plans
What is a sales manager?
Our internal communication tool in FreewayCRM
What is chatter?
The program used to view the vehicle's history report
What is Carfax?
What DFC stands for
What is Driveway Finance Corporation?
After a new case is accepted you have this long to contact the customer
What is 5 minutes?
Name all 4 Lithia Core Values
What is Earning Customers for Life, Have Fun, Take Personal Ownership, and Improve Constantly
The customer completed the entire cart process and was approved for financing or is paying cash
What is a Happy Path?
The name of our CRM
What is FreewayCRM?
What are the THREE main factors that can help get a credit challenged customer approved?
What is cash down, a qualified co-buyer, and the right vehicle?
The number of commitments you should have per month (after 90 days)
What is 25 commitments?