Operations
Which of the following is the most important factor to consider when prioritizing work tasks:
A. Enjoyment of tasks
B. Due dates of tasks
C. Coworkers' opinions
D. Employee's aptitude
B. Due dates of tasks
Traits of successful salespeople include self-motivation, persistence, and
A. impatience.
B. self-confidence.
C. insecurity.
D. selective listening skills.
B. self-confidence.
Any business storing customers' personal banking account information is legally required to
A. maintain confidentiality
B. share the information
C. provide the information to the government for tax purposes.
D. provide affiliated banks access to the information.
A. maintain confidentiality
What the project will and will not include is called the
A. plan.
B. scope.
C. risk.
D. quality.
B. scope.
Which of the following is an example of salespeople using customer service to facilitate sales relationships:
A. Following up only when necessary
B. Sending information about competitors
C. Responding to complaints promptly
D. Recommending expensive new products
C. Responding to complaints promptly
A trend currently impacting the business environment is the increased number of fathers who are directly
involved in care giving for their children. This trend represents a change in
A. society and culture.
B. demographics.
C. the economy.
D. competition.
A. society and culture.
When is a business most likely to place a straight reorder with a vendor?
A. To replenish its regularly-stocked items
B. To accommodate customers' unique requests
C. To order seasonal merchandise
D. To change the quantities of items that it routinely orders
A. To replenish its regularly-stocked items
What is the primary goal of corporate promotion?
A. To explain a specific feature
B. To create a certain image
C. To publicize a service
D. To sell a product
C. To publicize a service
A business is mostly likely to review customer invoices from the previous year to
A. improve service.
B. evaluate ideas.
C. execute promotions.
D. forecast sales.
D. forecast sales.
Supply chain networks encompass the flow and movement of __________ among __________.
A. classified information; protest groups
B. employees and customers; governments
C. government officials; Fortune 500 companies
D. materials and information; organizations
D. materials and information; organizations
Which of the following factors has the greatest effect on a consumer's buying behavior:
A. Cultural influences
B. Situational influences
C. Individual influences
D. Social influences
A. Cultural influences
What technological component manages the computer's software and hardware?
A. Navigation key
B. Power supply
C. Operating system
D. Modem
C. Operating system
Acceptance sampling is a part of statistical quality control that involves
A. identifying the cause of quality problems.
B. filling out control charts.
C. determining whether to approve or reject an entire batch of products.
D. painting a picture with descriptive statistics.
C. determining whether to approve or reject an entire batch of products.
Marketing is described as creating
A. gaps.
B. exchanges.
C. advertisements.
D. needs.
B. exchanges.
Which component of project-management software helps project managers determine the length of time that a series of interdependent tasks will take to complete under various circumstances:
A. Demonstration
B. Critical path
C. Presentation
D. Linear
B. Critical path