Types of Communication
If you keep looking away during a meeting or turn your body toward someone else instead of the person speaking, you’re sending this type of message, even if you don’t say a word.
What is non-verbal communication?
When we think about the people we work with every day (like employees, teams, or other departments) we’re talking about these types of customers.
What are internal customers?
This communication tip reminds us to adjust our message based on whether we’re in a formal meeting or having a casual conversation.
What is know your audience?
When communicating professionally, this helps people feel respected and heard, even if the answer is “no.”
What is using a respectful tone and empathy?
If you type your entire email in ALL CAPS, your coworkers might think you’re feeling this way, even if you’re not!
What is aggressive (or hostile)?
If the Public Defenders or the Clerk’s Office rely on your work to do their jobs well, they would be considered this type of customer.
What are internal customers?
When you fill your message with complex terms or technical language that not everyone understands, you’re using this.
What is jargon?
You should always do this fully before responding, so you understand the person’s concerns and can provide helpful guidance.
What is listen fully (or active listening)?
When you send an email or written message to coworkers, you’re using this form of communication.
What is written communication?
When we serve the public, clients, partners, taxpayers, or residents of Fulton County, we’re working with these types of customers.
What are external customers?
This best practice encourages you to get straight to the point without adding unnecessary details
What is be direct and concise?
Interrupting, arguing, or sounding rushed are all examples of what you should avoid when communicating professionally.
What is unprofessional communication (or don’ts)?
Charts, graphics, and diagrams fall into this category, which helps present information clearly and visually to a group.
What is visual communication?
If someone receives services from the county (like a resident or member of the public) they fall into this customer category.
What are external customers?
Before deciding between an email, text, phone call, or face to face meeting, you should apply this communication strategy.
What is choose the right communication channel?
When a customer is transferred multiple times, it’s best to do this before connecting them with another department.
What is explain the process and place them on a brief hold?
To keep everyone informed and avoid confusion, it’s best to use this approach instead of emailing just one person.
What is notifying the whole team (or using a centralized team email)?
If someone works in the same building but in a different department, they might feel like this...
What is both an internal and external customer?
Keeping a professional tone, positive body language, and showing respect helps build trust, reduce conflict, and support this overall goal in the workplace.
What is clear and professional communication?
Instead of dismissing someone’s concern or brushing them off, doing this shows you respect their perspective without necessarily agreeing.
What is acknowledging concerns?