Error Codes
Phone Call Script/Etiquette
Documentation
Crediting/Canceling
Leftovers
100
Error code used when a requisition is received with questionable orders?
What is a REQERR?
100
Facility name used when answering incoming calls.
What is Intermountain Lab Exception Handling or Intermountain Laboratory Services?
100
Documention on requsitions must be followed by...
What is date and initials.
100
Number of fields in a CHLAB order.
What is 3?
100
Florida
Where is Mandy going on vacation?
200
ETC code for Information in Database does not match the requisition.
What is DBMM.
200
Facility name used when leaving a message in an unidentified patient phonecall.
What is Intermountain Healthcare?
200
The SOP # for documentation.
What is SOP QA0002.
200
Function used to modify results.
What is MEM?
200
MSO 92335 17 Hydroxypregnenolone baseline
What is the order code for the baseline 17-Hydroxypregnenolone?
300
Error code and ETC ordered when there is less than 3 IDS provided on the requisition.
What is REQERR and IDS3?
300
Facility name used when calling the floors (inpatient).
What is Central Lab or Lab?
300
Documentation in Sunquest must be followed by....
What is date, time, and tech code?
300
Lab where most of Memorial Clinics testing is ran.
What is Salt Lake CLinic?
300
17HP
What is the order code for 17-hydroxyprogesterone?
400
DAILY DOUBLE!!!!! ETC code for Order error, wrong test performed, charges credited.
What is LOE?
400
Department auditing billing, client services, and EH phone calls.
Who is QA?
400
Document that any patient demographic information must be documented on if available.
What is tandem print out?
400
Order location for Sandy Clinic.
What is SNO?
400
Run hard copy CBC and make slides.
What is the process for questionable CBC orders?
500
Collection site for patient Susan Winget (see example)
What is Taylorsville Clinic lab?
500
Do unto others as you would have them do unto you.
What is the Golden Rule?
500
Draw a single line through the incorrect information then write the correct results as near as possible to the error.
What is the acceptable method to correct an error on a req?
500
The worksheet for crediting CHLAB orders.
What is worksheet PHLEB?
500
Documenting errors, phone call audits, Lean projects.
What is our new EH quarterly Goals?
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