Foundations of Service
Make eye contact and respond promptly
What is Foundations of Service?
I own every problem I see.
What is Key Commitment #3
Living Lifespace is the....
What is the attitudes, behaviors and standards?
Living Lifespace Motto
What is "we are exceptional people providing exceptional care and services"
15 communities, across 8 states
What is our Lifespace/community locations?
The act of being a good listener.
What is LISTEN EFFECTIVELY
I contribute to a team atmosphere of respect and mutual support for those I work with and serve.
What is Key Commitment #6
Empowers us to provide exceptional service and memorable experiences.
What is our attitudes, behaviors and standards?
Our most important asset
Who is team members?
Spotlight Story, Wellness Wednesday, Successful Aging Friday
What is the daily huddle?
Try to feel what the customer feels.
What is EMPATHY/SYMPATHY
I create personalized and memorable experiences for our residents and their families.
What is Key Commitment #1?
We support and recognize
What is creativity, compassion, positive attitude, respect and team work?
A Living Lifespace program that recognizes fellow team members going above and beyond their normal job duties.
What is the Spotlight Story Program?
When you acknowledge the customer quickly.
What is RESPOND PROMPTLY?
Key Commitment #2
What is I anticipate needs and respond with consistent quality and exceptional service?
Our definition applies to these individuals.
What is our residents, team members and guests?
We encourage
What is individual growth and maximum potential?
A Living Lifespace program that welcomes team members to submit their innovative ideas to improve the community.
What is Bright Idea program?
This is when you go above and beyond for customers.
What is EXCEED EXPECTATIONS?
Key Commitment #7
What is I look for the good in others and assume positive intentions?
Living Lifespace definition
What is Living Lifespace is the attitudes, behaviors and standards that empower us to provide exceptional service and memorable experiences for our residents, team members and guests?
Lifespace supports a work environment where...
What is diversity is embraced, family is valued and The Living Lifespace Culture is strengthened.
A program that supports successful aging at Lifespace
What is Masterpiece Living?