This Old House
Chelsea Schultz
For several years our focus has been to expand in the Metro area, is this still a focus or are we looking to expand into other regions/markets?
Allie VanGilder
Since Internet Explorer is no longer available as a web browser and we are using Edge and/or Google; are some of the programs that are still IE based going to be changed? These programs (example – Velocity) seem to have a lot of issues, such as; locking up in the middle of an application, sometimes several times. Is it possible to change these programs so they are more dependable with the new web browsers?
Crystal Myer
Are you satisfied with Royal’s response to the Covid-19 pandemic? Is there anything you would have changed to Royal’s response?
Krysti Mireau
What is the number one thing you would like to see Royal improve on for 2021?
Brian Abel
Are there any plans to offer a promotional rate (0%...) on credit card balance transfers again?
Nick Dutter
What is the potential in redecorating and updating the pictures on the walls of the branches?
Yuan Liu
Technology wise, what initiatives are we looking at in the near future?
Jackie Molden
After working under this pandemic background for a few months, I realized a healthy body is essential to live a happy life and to have better performance at work. I am wondering if there has been any discussion or consideration given to the possibility of investing in team members health, something along the lines of a treadmill purchase or other fitness equipment for the offices which are farther away from Eau Claire and have no access to the cooperate center fitness room?
Brian Abel
What is the one thing you would change about the company today if you could?
Krysti Mireau
Are there any anticipated long term consumer saving and/or spending behavior changes due to Covid?
Sarah Dietz
There are now currently two online training formats that Royal is using; Lemonade and LMS. Why are we using two different options/systems to deliver online training?
Donna Workman
Will our loan application system Velocity change? If so, how and when?
Lisa Wessman
When will the corporate center operations, and more-so training, resume in person?
Kayleen Longanecker
What is uniquely important to our CEO?
Mary Ann Dostal
What challenges, if any, do you see coming up for Royal in the near future.
Chris Musil
With the labor markets changing, partly because of COVID, companies are finding it more cost effective to have employees working from a home office; which can be very alluring for some. Several high end non-financial employers, who need their workers to be at their physical location, are offering attractions to get qualified, talented individuals to apply for employment. What avenues are Royal considering to inform the qualified labor market of the career potential that Royal can offer them? In addition, what is Royal’s plan for keeping the new hires long term?
Sarah Wilson
We have recently started using ascensus for our IRA H.S.A. information. In using this it does not pull information from DNA which causes duplication of data entry and leaves much room for errors. Is there any thought going forward of making this more efficient/compatible?
Justin Tesarek
Will Royal be keeping the positions that are working remotely due to covid, as permanent remote positions, and if so, will we be looking at upgrading our technology to make it easier to here team member working from home?
Alicia Bender
Is it possible to bring back our employee lunch served by our exec team? (we like it when you just come hang out and visit/eat with us)
Chris Musil
Have the speakers been decided for the summit? Any hints on topics and/or speakers?