NOTE PREP
The ROS should be completed with
What is Negatives.
For patients that have been with us for a while, Quality Measure data can be found
What is eMD's
Reconciling meds should begin by asking for
What is med bottles or a med list from the patient.
The PFSH to work on first are those ________
What is patients with the most recent upcoming appointments.
What should be offered to a disgruntled patient if you or the manager can't find a satisfactory solution to the problem?
Hand the patient a Patient Advocate card with the number to call. It will then be investigated and they will receive an answer.
If HPI has not populated, then add HPI by using
What is Use diagnosis or symptoms.
The format for quality prep for mammogram, colorectal cancer screening, BMI, influenza, pneumococcal and fall screening includes
What is due, date done, and/or refused.
Vitals should be re-taken when the reading is over ______ and how should that second reading me taken
What is 130/80 and manually
DAILY DOUBLE!!~~~~~~~~~~
What are your sources of information when updating PFSH?
What is eMD's, and new patient paperwork.
What is the purpose of using your vocera to "Broadcast FHCC Nursing" before you go get a nurse visit?
Complete what you can in HPI prior to visit by referring to
What is past visit notes.
Quality is more than just clicking boxes and addressing measures. Quality is
What is best care for the patient.
What should be included in an HPI in the absence of a template? Name at least 5.
What are Location, Quality or description, severity, duration, timing, context, modifying factors and any other associated signs and symptoms
During med rec, if you see meds in red brackets and it's not a a vitamin or preloaded option, what do you do?
What is delete meds in red brackets and enter them correctly.
You are covering a team nurse but that provider is out of the office. Who would need to address patient concerns?
What is covering provider.
DAILY DOUBLE!~~~~~~
In HPI Family Practice details, document if patient is here for
What is follow up, acute visit, lab result, etc.
How long should it take to room a patient (on average)
What is 10 minutes. Some will take less time, some more.
The ROS should only include items pertinent to the
What is reason for the visit.
What is the role of the back up roomer?
What is look at daily schedule several times an hour to see if anyone is waiting and checking with your main roomer periodically to see if you can help.
What is best practice for retrieving voice messages from your pod partner's phone when they are out?
What is check messages at least every 2 hours and send workload message to work group.
The ________ should be pulled into the visit that correlates with that visit
What is lab results.
Our new WIG (Wildly Important Goal) is keeping exam rooms full so that providers are never left waiting. When meds are not updated and the med list is long, what can be done to be as efficient as possible
What is Ask nurse for help so provider is not delayed.
The greeting from nursing should include _________ when gathering a patient from the waiting room
What is my name is __________. I'm going to be your nurse / roomer today.
What is our new WIG? AND what are 2 things that can be done to help accomplish it?
Keep rooms full so provider doesn't wait. Watch schedules if you're the back up. If you're the roomer, ask for help.