Time Off and Emergencies
Who should I contact if I have a question about the status of my time off, or to make any adjustments to my request?
Who is the Time Off Assistant, Sunny Linton
(source: Time Off Policy and Process)
What days of the week are mentors allowed to meet with missionaries?/What is the range of time missionaries can meet with their mentors each weekday?
A: Monday through Friday. ✅
B: Between 9:00 a.m. and 3:40 p.m. in the missionaries’ time zone. ✅
Through what platform should all communication between mentors and the in-field administration team take place?
A: Microsoft Teams Chat. ✅
Q: What must you do any time you plan to work from a location different from the one HR has on file?
A: Submit a change-of-location request form before working from the new location. ✅
Q: When should mentoring sessions and new missionary group meetings be reported?
Q: What system do mentors use to report and label their mentoring appointments?
A: On the same day they are held. ✅
A: Acuity. ✅
This is a mentor’s first step if they have an emergency the same day as their mentoring session?
a. What is message my supervisor
What day and time must your schedule for the week be updated by?
A: Every Monday by 5:00 p.m. (your time zone). ✅
Q: What is the required response time for emails and Teams messages?
A: Within 24 hours (1 business day) or sooner. ✅
Q: How far in advance must you submit a change-of-location request form?
A: At least two weeks before the requested change begins. ✅
Q: What qualifies as a “no-show” appointment?
A: When missionaries haven’t responded or attended within 15 minutes of the scheduled start time. ✅
True or False – If a mentor is taking an emergency time off with less than 24 hours notice, they should message Parker Risk
False - If you are sick or have another emergency between 0 hours and 24 hours in advance (an emergency the same day):
Message your supervisor on Microsoft Teams and inform them of the emergency
Mentors are responsible to:
Reschedule the appointment on your own calendar
Move the appointment to another mentor on your team in Acuity (and then follow the steps in the subbing plans instructions) with help from your supervisor
In rare circumstances, cancel the appointment
How many appointment times must a mentor with capacity for 12 companionships have available each week?
A: At least 16 appointment times (45-minute blocks). ✅
Q: If you receive an email or message that includes a Mission Leader, what should you do?
A: Forward it to your manager and do not respond. ✅
Q: What is the maximum number of working days allowed in a temporary change-of-location request?
A: No more than 10 working days. ✅
Q: How often should you summarize your communication when logging a follow-up with missionaries?
A: At least once a week. ✅
After agreeing to sub for another mentor, what two things must you do before holding the session?
What is 1. Read through the sub plans to prepare for the session
2. Email the missionaries to confirm the appointment and your zoom link
(source: Time Off Policy and Process)
Q: If your missionary requests to reschedule, what are two options for handling it?
A: Reschedule within one of your 16 appointment times OR add an additional slot that week (between 9:00–3:40). ✅
Q: What are three requirements for your remote work environment?
A: Free from distractions, private with a closed door, and conducive to the Spirit. ✅
Q: What is the general weekly hour limit for U.S. mentors?
A: Up to 20 hours per week, unless otherwise approved by the Office Coordinator. ✅
Q: Why is accurate Acuity reporting critical for the Infield Mentoring Program?
A: Because data from Acuity is sent to mission presidents and the missionary department to evaluate program success. ✅
What is the time off limit in for USA mentors
What is 24 days each year. The year begins on the day you begin onboarding as a new employee. (If you were hired before September 1, 2024, your 24 day limit resets each year on September 1).
(Time off Policy)
Q: What are the three valid reasons for rescheduling a missionary appointment?
A: 1) Missionary request, 2) Approved time off, 3) Emergency. ✅
Q: Name two examples of appropriate Zoom backgrounds and two inappropriate ones.
✅ Appropriate: Blank wall, picture of Christ or temple, blurred background, or official template.
❌ Inappropriate: Messy rooms, public spaces, moving vehicles, or distracting backgrounds.
Q: If a mentor meets their required hours based on companionships before reaching 20 total hours, what can they do?
A: They may clock out early after meeting their required mentoring hours. ✅
If missionaries need to reschedule but have not yet confirmed a new time by the original appointment, how should you handle it in Acuity and in your log?
A: Cancel the appointment (do not mark as “No-Show”) and submit a log using “Missionary Reschedule.” ✅