Cruise Knowledge
Office/Sales Knowledge
CruiseDesk
Marketing
MISC
100
What ship is the 1 day cruise before the rally on?
NCL STAR
100
Superbucks? XMAS party
What program does our office have in place that rewards 'outstanding' service? When can you redeem?
100
A contact is considered to be a member of the 7SEAS® Club when they are subscribed to at least one form of Expedia® CruiseShipCenters®' marketing. This could be any one of the emarketing pieces or the Dream Voyages® loyalty magazine
When is a contact considered to be a member of the 7SEAS Club?
100
September 1 to Oct 4th
What month and day does the 25 DAYS of FREE cruise start?
100
$150,000
To reach silver status in President Circle...what sailed revenue must you reach?
200
Contemporary, Premium, Deluxe, Luxury
How many segments are there within the cruise industry...what are they? Hint: Luxury is one of them
200
Top 100 and Vic 100
What are the two programs that you can book into for groups 'blocked space'?
200
Answer / Solution The different colored file names on Pursers Desk indicate different statuses. Black - This is a regular file. Blue - This is a new file. Red - This is a "hot" file -- it's usually very important! Yellow - This file has been revised from a previous available version. Usually the changed will be noted in the file description.
What do the different colors mean on Pursers Desk?
200
when you increase your exposure, you increase your business opportunites....which means more revenue.
What is in it for you to promote the free cruise giveaway?
200
www.cruiseshipcenters.ca/margaretstatham and send them to the direction under WHITELISTING guide
Where should you direct your clients if they are not receiving your emails?
300
1. Carnival 2. NCL 3. RCI
Which three cruises lines are in the Contemporary segment?
300
1. upsell client on category 2. Airfare (service fee) 3. RBC Insurance 4. Expedia hotels 5. Transfers
Name 5 ways you get increase your revenue per booking?
300
If a customer wants to use their certificate towards a cruise that is less than 30 days from final payment, the Cruise Consultant MUST discuss the situation with Lori and I as we need to pay the amount of the certificates in advanced until they are reimbursed.
If it is less than 30 days prior until the final payment is due, can the customer still redeem their Aeroplan certificates?
300
October 18th to 24th
When is the World Explorer Promotion?
300
January 30th!
When is the Gala awards taking place?
400
VALUE Remember to focus on the POSITIVE and tell your clients that they made a good choice!
Know the product so that you clearly articulate the _____ as it relates to price
400
BUILD RAPPORT AND TRUST
What is the 1st step in the sales process?
400
If the commission on the CTO has been marked as "Received in Full", a Consultant will have to ask their Lori or me to make the changes for them.
Why can't a Consultant change the price or delete a passenger/travel portion of the CTO?
400
Premium, deluxe and luxury
What they segments will we be focusing on during the World Explorer Event?
400
Anyone can use it if they have the PIN
Does the person redeeming the Aeroplan certificate need to be on the CTO as a passenger, or can anyone use the certificate once it is purchased?
500
10 superbucks!
Who has finished the Holland America Training Academy
500
October 17th
What day is our World Explorer Cruise Presentation?
500
Final Payments (Air, Cruise, Resort, and Hotel) Displayed from two weeks before the final payment date until one week afterwards. Check Documents (Cruise) Displayed from 10 weeks before the departure date until the departure date or the trip is marked as complete. Bon Voyage (Cruise and Resort) Displayed from two weeks before the departure date until the departure date or the trip is marked as complete. Welcome Home (Cruise and Resort) Displayed from the lesser of departure date or 7 days before arrival, until marked as complete. C/L Air Alternatives (Cruise Line Air) Displayed from 4 weeks before the final payment date until the final payment date or the trip is marked as complete.
What are the different types of reminders I can receive through CruiseDesk? There are 5
500
6 Attract the customer Match the customer to the right cruise experienec Offer exclusive value Provide customer for life service Rebook clients Referral referral referral
How many steps are there in Lori and my Product Strategy for the office? Name them...
500
10 Superbucks to those that did!
Who here has set your CruiseShipCenters for the next quarter?
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