Foreclosure
What is the legal process called when a lender takes back a property due to missed payments?
What is a foreclosure?
What doe REO Stand for?
What is Real Estate Owned.
This term refers to the minimum price that a seller is willing to accept for a property on Auction.com.
What is the reserve price
What website do customers use to register, bid and manage their property alerts?
What is Aucton.com
What' the proper greeting when answer a call as a Specialist?
Thank you for Calling Auction.com, my name is ___, Who am I speking with today?
You receive a call about accessing a forclosure property. What is your response?
What is "Foreclosure properties are sold as-is and typically do not allow for interior access"
What's the post-auction document that winning bidders sign for REO properties?
What is the PSA (Purchase Sale Agreement)
What's the system called where you log a call, create a case and view the contact card?
What is Saleforce?
What is one reason a customer might not receive their registration confirmation email?
What is missing email verification, missing address, or blocked email?
What's once policy that protects customer privacy and must be reviwed during compliance training?
What is the Gramm-Leach-Bliley Act (GLBA)
Which System helps you verify if a property is in the outbid period or under review by the bank?
What is the PDP or Morpheus
A bidder wants to register as an entity. What must their Purchase Profile include?
What is the designated signer?
What does "Proxy Bidding" mean?
What is the system increases your bid automatically until you max bid is reached?
This feature allows users to refine their search results to display only properties eligible for remote bidding, ensuring a streamlined selection process on Auction.com.
What is RB Filter?
If a customer calls and asks how do I sell a propery of mine using your website?
What's one red flag you should look for on the PDP of a forclosure property?
What is Sale Cancelled or a deiscrepancy in auction time or location?
A winning bidder request a bid removal after winning the REO Auction. What is the proper escalation path?
What is a fall out?
This is the estimated dollar amount that starts the auction.
What is Opening Bid?
Where customers go to qualify for remote bid.
What is Mobile app, or PDP button will display(Must be logged into their auction.com account)
A buyer uses inappropriate language on a call . What is your next step?
What is politely warn the caller, document the interaction and escalate to supervisor if need.
A customer calls about SB 1079 rights in California. Where should you guide them?
What is the SB 1079 site or the help center?
Before bidding on an REO property on Auction.com, buyers can review this document to understand the property's condition and any potential issues.
What is a property condition report?
A document that demonstrates that a bidder has the funds available to purchase a property. All bidders will need a Bidder Qualification Form and be prepared to provide a recent (within the last 60 days) bank or brokerage account statement.
This crucial skill involves attentive listening and responding appropriately to customers' needs and concerns.
What is active listening?