Meet the Team
Business Revenue, Strategy & Expansion
Defect Reduction & Process Improvement
Seller Tiers
100
This New York-based team member took over management of our Onboarding program in January after an 18-year career in the Advertising business.
Who is Mike Atwood?
100
This is one input that drives booking conversion.
What is...(any of the below and more)
Availability, Prime Time Availability, Capacity, Experience Type, Ratings/Reviews, Experience Titles, etc.
100
Seller Education around Connection is being standardized to reduce average troubleshooting sessions from 1.62 to this number.
What is 1?
100
These two seller tiers represent the bulk of submitted experiences and bookings...and are our core focus for Q2.
Who are Tier 1 and Tier 2 sellers?
200
Born and raised in Miami, this Seattle transplant manages our LATAM business.
Who is Andrea Schonenberg?
200
This category of experiences represents some of our most-booked.
What are "animal experiences?"
200
The team aims to reduce Salesforce defects froom 10% to this number.
What is 4%?
200
This seller tier includes sellers that 1) have <5 employees (1-2 countries), 2) will launch at least 2 experiences in their first year, 3) will grow to experience a capacity of at least 15 sessions/week, and 4) offer an experience that is not otherwise available on the marketplace and/or is in a popular experience category.
What is Tier 3?
300
This soon-to-be-bride manages our Europe, US and CA businesses and is actively sourcing hand-made paper invites for her upcoming nuptials.
Who is Martha Schwartzkopf?
300
The number of bilingual (English & Spanish) LATAM experiences we hope to offer in by EOQ.
What is 20?
300
The team aims for end-to-end seller and experience onboarding to be completed in an average of this number of weekdays by end of Q2.
What is 70?
300
This seller tier includes sellers who: 1) have 6-19 employees and operate in 1-2 countries, 2) will launch at least 10 experiences in their first year, 3) will grow to experience capacity of at least 25 sessions/experience/week, and 4) will maintain bookings at or above the program average booking rate.
What is Tier 2?
400
She manages our APAC business and will soon be bringing home an adorable newborn yellow lab.
Who is Becky Ly?
400
The number of countries in which we currently offer experiences.
What is 21?
400
We expect this percentage of experiences submitted by returning Tier 1 and 2 sellers to be eligible to bypass Private Beta by EOQ.
What is 73%?
400
This seller tier includes sellers that: 1) operate in 3+ countries, have 20+ employees, or are otherwise strategic to our business, 2) commit to launch at least 50 experiences in their first year, 3) grow to an experience capacity of at least 50 sessions per experience per week, and 4) maintain bookings at or above the program average booking rate.
What is Tier 1?
500
She leads the Explore Business Development Team and has a budding passion for magicians.
Who is Katlin Jackson?
500
This represents the team's preliminary GMS goal for Q2.
What is $250K?
500
This percentage of newly converted sellers in Q1 submitted their first experience within 2 weeks of converting.
2X BONUS: We hope to increase this percentage to this number by EOQ.
What was 35%?
BONUS: What is 65%
500
She manages all Tier 3 sellers and is the proud parent of several adorable cats.
Who is Colleen Middleton?
