Claims Investigation
Subrogation
DV
ECS
100

If V1 is Non drive & NI indicates they are going through OIC what do you need to explain?

  • Additional storage fees and charges may be at their personal expense if the vehicle is not moved after 2 business days from today. Explain that it is the insured's responsibility to mitigate storage expenses.
  • Send Storage Rental Mitigation Letter
    • FC0015484/FC0015550 (Spanish)
100

When Should SubCH be the CO (claim owner)

Subrogation Services should be the Claim Owner (CO) on a file when all handling has been completed and there are no open COL.

100

Georgia Diminished Value procedures should be applied to?

  • Automobiles,
  • Motorcycles,
  • ATVs,
  • RVs, and
  • Trailers.
100

What tab do you enter last day storage date on in ECS?

Vehicle Damages

200

What does TSC, NON & NAC stand for?

Temporally Substitute Car, Non-Owned car (veh) & Newly Acquired CAr

200

You make a supplement payment for v1. The claim has previously been sent to subrogation, what should you do after you make that additional payment?

The Additional Subrogation File Note Template 152 should be used, and the Subrogation pages should be updated, when a supplemental payment was made on a claim previously sent to Subrogation Services.

300

what is a TSC

Temporary Substitute Car means a car that is in the lawful possession of the person operating it and that: 

Replaces your car for a short time while your car is out of use due to its:

  • breakdown,
  • repair,
  • servicing
  • damage, or
  • theft; and

Neither you nor the person operating it, own or have it registered 

300

You have sent the claim to subrogation, what should you check for in the view performer tab before exiting claim?

You should check that all express COL status are completed. SubCH will not take ownership of claim if this is not done. 

300

NI has a GA Policy but loss happened in California, does DV apply to both NI & clmt?

NI-Yes 

Clmt -No

400
typically, how many days do you have to inform SF you have purchased a NAC for coverage to possibly apply?

Coverage may apply if State Farm was notified within 14 days of delivery

If State Farm was not notified within 14 days,

Claim Associate: Proceed to Reassign to Property-Complex

400

what would you say to a customer that ask how long subrogation takes?

Each claim is unique and we attempt to recover the insured's deductible and the amount paid by State Farm.  If the other carrier disputes liability or damages, it can take 6 months or more once the claim is sent to Subrogation Services.  If the claim is escalated to litigation, it can take even longer.  Here's what State Farm tells customers in our initial Subrogation letter:  "The time needed for recovery varies with each claim, and could take up to one year or longer.  We may contact you periodically during the recovery process for additional information." 



400

What Damage Modifier (DM) do hail claims use?

.25

500

what are the template numbers that can assist you with qualify a *1 veh?

Template 81 & 82

500

What type of claims & Vehs does DV NOT apply to?

  • Non-owned cars as defined in the policy,
  • Temporary substitute cars,
  • Rental vehicles,
  • Glass only claims,
  • Emergency road service claims,
  • Towing, and
  • Claims closed without any payment.
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