Losses
Glass, theft, fire, animal, weather claims
What is comprehensive claims?
You must have a smart device with an in-device camera and network or WiFi service
What is a photo estimate?
Quality First Contact
What is a QFC?
Rear end accidents involving 2 vehicles, Parked/Unoccupied vehicles accidents, Fixed object collisions
What are clear liability decision examples?
The primary appraisal option available to customers
What is Select Service?
Statement about the accident
What is the facts of loss?
Based on the description of your damages we need to move your vehicle to a location that does not charge a storage fee to prevent any additional damages or expenses from being incurred. We will cover the cost of moving your vehicle.
What is an ETL/PTL?
"You have the right to select the repair facility of your choice for your vehicle repairs and only you can authorize repairs to your vehicle"
What is ADSP?
When liability is not clear regardless of who reported the loss
What is tentative liability?
Policy limits 25/750
What is theft comprehensive rental coverage limits?
Can be used when as an alternative to an estimate assist when the customer/repair facility is unable or unwilling to obtain/submit an estimate and/or vehicle photos?
What is WeGoLook?
Assigns personal responsibility for an accident or injury between parties
What is comparative negligence?
The actual transportation expenses or number of days vehicle was unavailable
What is LOU (loss of use) payment evaluation?
Can be used on an exception basis when all other service options have been exhausted in an Estimate Assist area/situation when an estimate and photos are needed. Can be used for 'other' vehicle types (RVs/ATVs/Motorcycles).
What are Independent Auto Appraisers (IAA)?
A person who does not own a car but uses a vehicle from a city rental, like Turo or motorized scooters.
What is personal mobility coverage?