Product Knowledge
How many styles of full berber/looped do we stock?
What is, 3.
When are leads supposed to be resulted?
What is, immediately after running the lead.
When an active Case is open for a reselect, where does the change order get sent to?
What is, the original Case e-mail.
Name at least 3
If you name all 5 - bonus 100 points
What is, Natural Beauty, Timeless Design, Castle Glamis, Hartford, Whistler
Where is the Update Logs button located?
What is, Sales Schedules or Home Screen
Who is the primary to call for a real stock check?
Who is, Russ/Ryan
What is the face weight of Perspective carpet?
What is, 40oz.
If there is an issue taking payment in EP and support is unable to resolve, what is the next step?
What is, write a paper contract
When is O.K. to send a change order and/or order update directly to OE?
What is, when there is no Active Case open.