Insurance Fundamentals
The amount of money a customer agrees to pay to the insurance company for the insurance coverage selected
Premium
Approaching each conversation with a fresh perspective, a fundamental openness without prejudgment to what is here and now and letting everything be exactly as it is
Empathetic Presence
Insured rear ended claimaint
Collision
We care - a lot. It's a the heart of everything we do. We lead by serving customers, agency owners, each other and our community.
We're Here to Serve
The author of the Harry Potter books
J.K. Rowling
Identifies the policy coverages purchased in a “snapshot” view and shows the total premium for the policy period.
Declarations Page
Making an attempt to acknowledge the person's situation with a statement of understanding.
Reflective Listening
Insured hit an animal
Comprehensive
We expect to win. When we work towards the same mission, leverage each other's unique strengths, and focus on what's best for our business, we win.
We Win Together
The first rule is: "You don't talk about" this movie
Fight Club
This "Key Coverage Type" covers the insured and their family
You and Your Family
This type of question breaks engagement and can derail the conversation
Wrong Questions
Insured's tire blew out and struck another vehicle
Collision
We openly discuss the rationale for our decisions. We know that being authentic, ethical, and empathetic in all of our interactions will pave the way for transparency and trust in our decisions.
We're Transparent
The birth name of Mohammed Ali
Cassius Clay
Value of a vehicle based on age, condition, mileage, or other factors
Actual Cash Value (ACV)
These place a demand on the person, a subtle pressure.
Questions
Insured drove into standing water
Comprehensive
We start by asking "why?" We are always looking for ways to continuously improve. We are externally aware, aren't afraid to speak up, try new things and challenge the status quo.
We Continuously Get Better
This planet is closest to Earth
Venus
Losses or items listed in the policy that are not covered
Exclusions
The strategy for providing information in a collaborative way
Elicit-Provide-Elicit (EPE)
Insured was injured in a car-jacking
PIP Only
We are dedicated to getting the right things done well and quickly. That takes ownership and focus on the things that will have the greatest impact. We are willing to make the tough calls and move forward.
We Drive Results
In Greek Mythology, he turned all he touched into gold.
Midas