Features of services
What are the services for Express Freight?
Freight first overnight, Freight 1day, Freight 2day, Freight 3day
True or False
Shipment weight exceeds 2200, we should contact RMCC.
TRUE
List the steps to find a express freight location.
Go to location tab- enter zip- select expres Freight then list or enter.
If customer called for a international express freight pick up, what screen should we start from?
Rating screen
If cus called 15min before pick up what should we advise them?
Shipment will be picked up before close time and update the courier with cus called for eta.
Which services require a booking?
Freight overnight and Freight 1day
What are the services for International Express Freight?
IPF and IEF
What is the location id for 60606?
ORDRT
For a international express freight rate what question is mandatory?
Are you aware of the customs clearance information?
If. Us called 15min pass after close, what should we advise them
We should call dispatch
What's is the minimum and maximum weight for express Freight?
151 to 2200lbs
True or False
Booking is required for both international express freight services.
TRUE
What is the cut off time for express freight station at zip code 30303?
ATLRT
What phrase is mandatory when giving a rate whether is small package or freight shipment?
Base on information provided, your estimate rate is......
Cue called to get updates on pick up, you see scan 43 no package. 2hat should we advised them?
Advise caller pick up was attempted and no was no package
If a pick up is done on Friday and the customer request delivery on Monday, is a bookings required?
No, we should give them the generic which is the date (month, day and year)of the pick up.
Cus called to get a quote, declared value in $1000 and weight is 1050lbs. Why is there no additional charge for the declared value?
The weight is more then the declared value hence no charge.
Does express freight station at 90210 accept dangerous goods?
Yes
Which tab on the pick up screen shows us tye commitment for a shipment?
Psc payment/ supplies and commitment tab
whats is the drop off time for zip 60606?
1930-7:30pm
List all 4 services, their Dims,
FF,F1,F2,F3
DIM: L119,W80,H70
What is the cost for shipment that is not stackable?
270
For H4 to H6 if cus request pick up what should we do to get the correct commitment date?
Add 1-2 business days
List the steps to get commitment for a shipment on 1source
Enter pick update
Orgin zip- destination zip-service type- select get commitment
for zip code 60606 can we hold packages on Saturday?