Kotter
Name of Kotter's Model
What is "Kotter's 8 step change model"
Name Lewin's two models
What is "Force field analysis" and 3 step change model"
Name four management styles
What is "Autocratic", "Persuasive", "Consultative", "Participative"
Meaning of "Describe"
give an account of, characteristics or features of something
Is this an example of an internal or external operating factor - "Suppliers"
What is External
Are Stakeholders a macro factor?
No
The need for upskilling and training is an example of an impact on....
What is "Employees"
Name the four evaluative criterion
What is "Effectiveness", "Efficiency", "Competitiveness" and "Stakeholder satisfaction"
Step 2 in Kotter's model
What is "Form a powerful coalition"
Name the three steps in Lewin's model for change
Characteristics of the Consultative style in change process
What is "consultation with stakeholders", "involvement of stakeholders in change process"
Meaning of "Explain"
make clear by providing detail, revealing relevant facts, provide additional information, provide examples
Name four internal factors
What are "Employees", "Owners and Management", "Org structure", "Org culture"
How many macro factors are there?
What is 7
Introducing a new advertising campaign is a method of managing the impact of change on......
What is "customers"
What is change management?
What is "a planned and structured approach that moves a business from its current state to a desired future state"
Title given to the first 3 steps of Kotter's model
What is "Create the climate for change"
What is a "Driving force"
Factors that bring about change
Correct management style for managing change
Meaning of "Evaluate"
make an appraisal by assessing strengths, implications and limitations; make judgments in relation to selected criteria
Name the three External Factors
What are "Suppliers", "Competition", "Customers"
Name all of the macro factors
What is "Socio-cultural", "Technological", "Economic", "Environmental", "Political", "Legal", "Ethical"
When reviewing employee performance KPI's maybe used. What is a KPI?
What is "Key Performance Indicator"
What is a vision for change?
What is "a desired or future state in which the organisation will be after a change has been implemented"
The steps 4, 5 & 6 of Kotter's model
What is "Communicate the vision", "Empower action", "Create quick wins"
What is a restraining force
Actions that block drivers for change
Role of management during the change process
What is "initiate", "lead", "empower", "support", "influence".
Meaning of "Analyse"
Break down information in order to identify elements, features, components or structure. Determine the logic and reasonableness of information. Examine information in order to find patterns, similarities and differences.
These are considered the most important resource in the business
What is "Employees"
Changes in the cash rate to help manage inflation is an example of what macro factor
What is "Economic"
When a position is no longer required, this is known as?
What is "Redundancy"
How is a theory different to a model?
Meaning of Step 8 "Make it stick"
What is "anchor the changes and create a new culture"
Name five drivers of change
What is "Corporate culture", "Management style", "Organisational structure", "Competition", "Legislative compliance"
Meaning of "Interpret"
Recognise relationships, patterns and trends and draw conclusions based on this information. Draw conclusions from information presented as words, symbols, pictures or graphs.
A system of shared values and beliefs is know as...
What is "Culture"
How are Macro factors different to External Operating factors?
Macro factors impact whole industries or countries not just your own business
Name the four stages in the performance management cycle
What is "Stage 1 - set objectives", "Stage 2 - measure performance", "Stage 3 - feedback results", "Stage 4 - identify needs"
Name three benefits of a force field analysis
What is -
- provides a visual summary
- weighs up the positives and negatives
- means of communicating the proposed change
- identifies strengths to support change
- identifies obstacles to be overcome
- creates a plan of action