Insurance
Lumata Health's continuous care services are a covered benefit under which part of Medicare?
Medicare Part B
When do we stop calls for Prism and ECP on the last day of the month?
4 PM EST
What color is the banner in SF for mVT and what does it mean?
Green - the patient is eligible for mVT
What is the best and preferred way to communicate with HR?
Community in Paylocity by selecting Ask/Rqst Anything Else HR, Ask HR Benefits, or Ask HR Payroll
What is one of the great resources we use to give free resources and support to our patients?
Hadley
What type of Medicare plan often covers additional expenses, like vision, hearing, dental, and other health/wellness programs?
Medicare Part B
When do we stop taking initials at EOM?
The last two days
How often do the mVT specialists reach out to the patients?
Twice monthly
What 4 identifiers does Lumata use for patient identification?
Patients full name (first and last)
Full date of birth (month, day, year)
Telephone number (including area code)
Full Address (including zip code)
Why do eyes glow red in photos sometimes?
It’s the camera flash reflecting off the blood vessels at the back of your eye!
Which insurance defaults to the last day of the month regardless of date of service?
Aetna
What is the max amount of uploads you should have in your que at a time?
Less than 10
What does "DTP" stand for?
Digital Therapeutic Prescription
Where can you find the link to the company newsletter if you can't find it in your email?
Under company bookmarks - Intranet
Why do some animals' eyes shine back green, yellow or white at night?
Which insurance will only allow for 30 minutes a month for PCM?
UHC
What are some things that are out of scope for a CC when speaking with a patient?
Changing meds or doses
Suggesting OTC supplements, eye drops or treatments that are not already prescribed
Interpreting test results (i.e. IOP of 12 is very good)
You were unable to reach your mVT patient this month, and they aren’t async eligible. What should you do?
Verify chart, create care plan, upload and do not go over 60 minutes. Mailing/emailing care plan is optional
What happens if the patient has an appointment on the same day as your call?
If you see it before the call, reschedule.
If it's too late - it's automated! As long as the date of last or next appointment on the SF account is the same day of the coaching call, it will update the actual date of service inside the case to the next day.
Where can you see resources you've already sent your patient?
The timeline feature in SF
Which insurance do we have to check to make sure there are no copays for async?
BCBS FEP
Who is NOT eligible for PCM?
Patients in SNF's/Rehabs, Hospice, and LTC facilities - Care coordination is bundled under Med A for these services and would be "double dipping"
How often should the patients be using the app?
Twice weekly
When uploading to the EMR, where do you find the date?
Always the "case"
What is the fear of eyes called?
Ommatophobia