Accommodations
I accommodate 4 persons with 2 pieces of luggage....
What vehicle type am I?
CORE - Economy (ECAR)
Name 2 Soft services
Tires
Start
Winch
Fuel
Keys
I can seat 5 persons with 3 pieces of luggage...
What vehicle type am I?
CORE - Intermediate, Standard, Full size
SUV - Compact, Standard, Full size, Premium,
VANS - 7 Passenger Minivan
What two (2) things are a MUST DO when completing a soft service?
Quote fees (where applicable)
Ensure the customer is with the vehicle
When completing an exchange what do we focus on at RSA?
Accommodations.
Customer calls in stating the keys weren't turn in the ignition. What are the troubleshooting steps?
Place the foot on the brake while turning the steering left to right and turning the key at the same time.
Customer calls in with a SUV that needs to be towed. They will need an exchange vehicle. They need to accommodate 4 persons with 4 pieces of luggage. What vehicle type will you set the exchange for?
CORE - Full size
Name two ways that we can map a customer's location.
HERE Mapping
Street Address
GPS Coordinates
Google Maps
Connected Cars