Amendments
Customer wants to reduce booking from 5 containers to 3 before pickup. What type of request is this?
Reduce container, Booking amendment
What usually happens if cargo misses cutoff?
Booking rolls to next vessel
What does POL stand for?
Port of Loading
Booking entered as 20STD instead of 40HC. What type of issue is this?
Equipment/booking error
Customer says: 'Container not released.' Which team usually owns this first?
Equipment team
Customer requests POD change before container pickup. Is this easier before or after gate-in?
Before gate-in
Driver will arrive 2 hours late. What request may be needed?
Late gate request
Name TWO things needed to retrieve a rate.
Examples: POL, POD, commodity, equipment type
Customer accidentally creates two identical bookings. What issue is this?
Duplicate booking
Customer email says: 'Driver waiting at terminal.' Priority level?
High/Critical
Name TWO pieces of information needed for a proper amendment request.
Booking number and requested changes
Which is more urgent: next week booking OR driver currently at terminal?
Driver currently at terminal
Why does commodity matter for rates?
Different commodities affect pricing/restrictions
Why is missing commodity information dangerous?
Compliance and routing risks
Which email subject line is better? 'Need help ASAP' OR detailed booking subject?
Detailed booking subject
True or False: Changing cargo weight may impact vessel planning.
True
What should be checked FIRST before requesting late gate approval?
Terminal acceptance/policy
True or False: Rates can expire.
True
What should you verify before correcting equipment type?
Vessel space and availability
What should always be gathered BEFORE escalation?
Booking details and troubleshooting info
Customer says: 'Need changes ASAP.' What is the biggest problem?
Missing booking details
Why are cutoff times operationally important?
Missing cutoff can delay shipment
Why is cargo ready date important for quoting?
Rates and schedules vary by timing
Name one operational problem caused by incorrect booking data.
Examples: delays, rerouting, billing errors
What should always be gathered BEFORE escalation?
Booking details and troubleshooting info