Operational Risks
Customer wants to increase from 2 x 40HC to 6 40HC one day before cut off. What should be checked first?
Allocation
4 containers out of 5 were gated in, the last container was not approved for late gate. What happens next?
Booking will split and roll to the next available vessel.
What happens first: Vessel departure or container ingate?
Container ingate
Customer requests POD change before pickup, why is this easier?
Container hasn't moved through operational flow yet.
Driver arrives after cutoff. What request may be needed?
Late gate request
Why is a missing commodity important?
Rates, possibly ship restricted cargo to destination, compliance, hazardous risks
What should be checked FIRST before advancing cargo to earlier vessel?
Available vessel space
What does POD stand for?
Port of Discharge
Why should vague amendment requests not be actioned immediately?
Risk of incorrect shipment change/errors
Terminal denies late gate request for 1 container. What should we do next?
Review next vessel, communicate booking will roll.
Customer requests POD change after gated in. Name two operational impacts
Customs, Routing changes, Additional costs, rejections/approval from destination, port omission on routing
Terminal planning, vessel loading stability, departure schedules.
Cargo missed cutoff. What process usually happens next?
Roll Booking
Driver can't retrieve empty container, cutoff is approaching for documentation cutoff, and customer has a quick quote spot. Who should we reach out to for assistance
Equipment, so customer can retrieve container
Which email subject line is better? 'Need help ASAP' OR detailed booking subject?
Detailed booking subject
Why can duplicate bookings create operational problems even if cargo ships once?
Incorrect allocation, equipment planning, vessel space usage
Why can advancing cargo create operational risk even if vessel has space?
Equipment shortages, cutoff timing, documentation readiness, vessel balancing.
Customer wants earlier sailing. What is this process called?
Advancing a booking
What should you verify before correcting equipment type?
Rates, Vessel space and availability
What should always be gathered BEFORE escalation?
Booking details and troubleshooting info
Customer ask to change EQ from 20 STD to 40 HC after vessel is nearly full. Why is this a high operational risk?
Different slot usage
Vessel was overbooked, what shipments should be prioritized?
Urgent cargo, Already GIFU, Special Cargo
Name THREE steps in shipment flow after booking creation until vessel departure
EQ release, Empty pick up, Ingate, Vessel Departure, POD arrival
It's 3:40pm, cut off is 4pm, the driver is at the terminal, management is copied in, the container is not on file, what do you handle first and why?
Reach out to inland EQ to place loaded booking on file - driver needs to ingate.
Name two operational risks during terminal congestion
Delays, Missed cutoff, Driver wait times, Rolled cargo, Equipment shortages.