ASC Auto
Legacy Auto
Legacy Homeowners
ASC Homeowners
100

When cancelling a policy: Customers switching to new auto insurance within MA will be required to upload what document? 

 a Notice of Transfer document during cancellation, and should have the document ready.

100

You cancelled my policy can you tell me how much my refund is?

No

100

What does the customer put in the subject line of the email when sending proof of fixing hazards?

 Policy Number

100

What does the customer put in the subject line of the email when sending proof of fixing hazards?

Affordable Simple Connected (ASC) Property Inspection appeal and Policy number

200

What time does cancellation go into effect?

12:01 am standard time

200

How much is the Good Hands People discount?

10%

200

What category do I select when filling out a WSR to update kitchen/bath?

Risk Management.

200

What is fair rental income?

Allstate will pay for fair rental income when a covered residence experiences a loss making the part of the residence premises you rent to others (or hold for rental) uninhabitable. It is intended for customers who have rented part of their home to a tenant. 

300

A policy will be eligible to waive how many accidents? 

a single Renewal Business Accident starting at the first renewal after enhancing the policy with the Accident Forgiveness feature.

300

Where do I send proof of my daughter's report card for the smart student discount?

Allstatecustomerdocuments@allstate.com

300

How many months will Allstate pay for Additional Living Expense? 

12 months for renters or 24 months for homeowners

300

What year does your home have to be built to be eligible for Functional Replacement Cost?

Functional Replacement Cost (FRC) is available to customers with homes built prior to 1960.

400

What WSR so you submit to mail ID Cards/ dec page

CIC Processing

400

I dont want to pay by escrow anymore, will I be switched to monthly or I still have to pay the full amount?

Full pay

500

How many days does New York allow lapse?

30

500

Can I change my due date after I already started my policy?

Yes, once in a policy period

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