Checking
Name the 5 checking accounts TD offers
Beyond Checking
Convenience Checking
60+
Simple Checking
Essential Checking
Name the 3 types of Savings accounts and their minimum balances
Simple Savings- $300
Money Market- $2000
Beyond Savings-$20000
Name the 5 credit cards we offer
-TD Double Up
-TD Cash
-TD Business Solutions
-TD secured
-TD First Class
Transact/Save
Reward
Invest
Borrow
Refinance
Cash box limit in drive thru and teller line
Drive- 5000
lobby- 2000
Best known for everyday banking with low minimum and additional benefits for students and young adults
What is the Convenience Checking?
Savings accounts that waive the minimum balance for 62 and older
Simple Savings
Growth Money Market
The current promotion for the TD Double Up card
$100 Cash back if you spend $1000 in first 90 days
4 steps in the Referral Routine
Prepare
Explore
Respond
Follow-Up
proper FA referral procedure
customer sign consent form
input referral through SR
email FA
follow up
Offers free checks, money orders, official checks and discounted safe deposit boxes
Beyond Checking and 60+
Feature that allows TD to automatically transfer money to a checking account to cover an overdraft
Savings Overdraft Protection
The current promotion for the Business Solutions card
Earn $400 cashback if you spend $3000 in first 6 billing cycles
-Earn up to 2% cashback on purchases
7 Non-Negotiable Routines
Lobby Leadership
Daily Huddles
New Account Opening
Transacting
Issue Resolution
Referrals
Outbound Calling
PANDA
Password
Account Number
Name
Date and Amount of last deposit
Address
Ideal for ages 13-17 or people who want no overdraft options
Essential Checking
-minimum of $300
-under 18/over 62
-complete monthly transfers of $25 or more (first 12 months only)
-link to TD beyond checking
-link to convenience checking- age 17-23
Credit card that earns miles instead of cashback
TD First Class
-$89 annual fee
-25000 bonus miles if spend $3000 in 6 billing cycles
-3x miles on travel and dining
Non-negotiable behaviors to perform a transaction
Listen
Transact
Explore
Refer
When a customer brings in active duty papers, you
Check if they have a mortgage and email the appropriate department
Name the 3 ways to avoid paying a monthly service charge on the Beyond Checking
Minimum daily balance of $2500
Monthly Direct Deposit $5000 or more
Combined relationship balance of $25000 or more
How the Beyond savings earns the "bump" rate
Linked to eligible TD account (mortgage, HE, CC)
or Active TD Checking account (must have 3 cust initiated transactions)
or TD checking account with atleast 1 direct deposit
SR value of the personal CC and business CC
bonus for additional user
1000/2000
200
Value Proposition for each Checking account
Beyond Checking- "Most perks"
Convenience- "Everyday banking"
60+- "traditional banking"
Conv for students and young adults- "start your financial journey"
Simple- "low minimum + fixed fee"
Essential- "Easy Banking to keep you on track"
How do you quote an interest rate on a CD
Annual Percentage Yield
quote to two decimals