Rebuttals
I just want a loan/Do you do personal loans?
Great, a loan is something we offer here/I will make note of that on your file, we do offer loans. What are you looking for the loan for? How much?
Will I have missed payments?
What are the two things we must do in section 2 every single time?
What is pain painting and goal gathering.
I lost my job and had to rely on my credit cards.
I am sorry to hear that, are you back at work now? How long were you out of work for? Are you at a similar job now? Are you making the same money you were before? Typically my clients in similar situations tell me they also had to blow through all of their savings, is that true for you as well?
I know how tough it is losing a job unexpectedly and the job market can be tough. It sounds like we need to find something to fit your new financial reality, I am going to do everything in my power to help find you a solution.
Negative budget, doesn't want to close cards. Wants to build an emergency fund.
I understand completely and a lot of my clients felt the same way at first. You've had to rely on these cards for so long now and they've helped you pay for things when times were tough. My concern for you is that you're upside down every month just trying to keep up with these payments. With our program you are savings $500 per month which you can start putting into an emergency fund so you don't have to rely on the cards anymore and that was your main priority when you got on the call today, right? Great, the next steps are simple.
Will my accounts go to collections?
It is possible and that is exactly why you need us. We deal with these guys every day and they prioritize their interests, not yours. They often bank on the fact that the average person doesn't know the 'ins and outs' of the resolution process. We act as your professional shield, handling all communication to keep them at bay and typically we get even better deals for you when this happens.
Will this impact my credit?
Yes, clients typically see a dip in their credit within the first few months and on average start to see their score being to recover around 3-6 months into the program.
One lower payment. Out of debt faster. Pay off my debt. Save money.
What are surface goals.
I had to have surgery.
It's insane how expensive surgery can be, you shouldn't have to go into debt because of medical issues. It is horrible that the creditors are capitalizing on your suffering. I am going to do everything I can to help.
Tight budget. Doesn't want to impact credit. Looking to purchase a home in few years.
I understand credit is important and you score is one of the factors taken into consideration when looking to purchase a home. With that said, it is even more important to be able to show lenders you do not have debt so you can afford the home and be able to save for the down payment and closing costs. My concern for you is that your budget is so tight that you aren't able to save and you're currently on a 25 year plan to pay off the debt. Our program allows you to save $750 per month for the down payment and be out of debt much faster so that you can get into that home you wanted in 3-5 years instead of 20+ which exactly what you wanted when you reached out, right? Great the next steps are simple.
Unlike traditional lenders and credit card companies who charge compounding interest, we have a flat fee that is already built into your monthly deposit. There are no hidden fees and FLLG doesn't earn their fee until they reach agreements.
(Show an example of our fee breakdown of 27% over 4-5 years compared to the 20%-30% APR the client pays now)
Will I get creditor calls?
Yes, creditor calls are a natural part of the process. With that said, we will provide a phone number that you can give to the creditors so they can reach out FLLG instead of you.
Buy a home. Go on a vacation. Build an emergency fund. Retirement. Kid's college fund.
What are deeper level goals.
I'm retired and went on vacation.
Congratulations on retirement! You deserve to enjoy yourself after years of hard work! What caused you to have to rely on credit cards instead of cash for the vacation?
Budget isn't super tight, but is not open enough to allow double/triple payments on the cards. Client wants to retire in 4-5 years. Client is considering cashing out investments because they don't want to miss payments and just want to "pay what they owe".
I understand, you have been an avid payer for many years and that is something to be proud of. My concern for you is that even with the little extra you are able to pay on these cards you will still be in debt for 15-20 years. Not only that you worked hard to build up those investments and deserve to be able to use them to enjoy your retirement. Remember, when we wrote down what you paid to the creditors already we saw that you have paid this debt and then some but still owe the entire amount. With our plan, not only will you be able to start putting more away to enjoy your retirement but you will be done with this debt in just 3-5 years which is right on time for you to be able to retire comfortably which was why you called in, right? Is not missing a few payments really worth sacrificing all the hard work you have put in over the years? Great the next steps are simple.
Can you guarantee results?
Technically, we can't make guarantees. However, we only enroll creditors we have successfully negotiated with in the past, and remember, we don't earn our fees until we successfully resolve your debts. I am confident we will be able to help you.
Will my cards close?
Typically these cards do close out as new terms are locked in place, though that is up to the creditors.
I'm sorry to hear that. How much debt do you have?
What is bad/poor pain painting.
We moved into a new house and then had a baby.
Well congratulations on the new home and the new baby, that is exciting! I know how expensive both of those things can be as well. Did you have to change jobs at all? Were you out of work for a time? You deserve to be able to enjoy your home and do nice things for your family without having to rely on predatory credit cards/loans. I am going to do everything I can to put you in a more stable position so you don't have to every worry about choosing between paying your bills or taking care of your family.
Client was sued on one account, all accounts are in collections. Our payment is affordable but the client is wanting to wait to make sure this is "really the best/cheapest option" because they feel they shouldn't have to pay this in the first place ("scammed").
I respect wanting to make sure that you are getting the best/cheapest option available, especially since a lot of this debt came from being scammed. My concern for you is that the creditors don't see it that way and unfortunately they don't care. Not only that, you already have one lawsuit out against you. Once one starts litigation the others are typically quick to follow and then we can't help on them. Is it really worth risking another lawsuit and more wage garnishment just to try and save a dollar or two when you have the top company with build in legal protection ready to help? Great the next steps are simple.
Can I get sued?
Great question, about 1-2% of accounts enrolled ever see legal action and the majority of those cases we still receive an offer to resolve the account. Legal action sounds scarier than it needs to. With FLLG you have a legal team on standby for the lifetime of the program, if a creditor pursues legal action an attorney will handle the everything including everything from paperwork filing to appearing in court as needed.
Will I ever be able to get credit cards again?
Yes, most of my clients start getting offers for new cards within the first 6-12 months from the same creditors. Once the debt starts clearing out the creditors are eager to try and get you back into debt.
What should we do every time before moving on to credit pull?
What is an advanced tie down.
Recap hardship + Bridge Statement + Deeper Level Goals.
Nothing really happened. Just over time. It's not an issue. I'm just seeing what options are out there.
$50k is a lot, I would be overwhelmed with that much debt! What is your secret?
$2k in minimum payments isn't an issue? I would be drowning, you must be rich!
(make a joke to get their walls down)
$50k is a lot! What sorts of things did you have to put on your cards that caused it to get that high?
"I just want to think"
- Improvise hardship.
- Improvise goal.
- Client has been paying on this debt "forever".
- Client feels stuck.
- Client keeps relying on credit cards and loans for a quick fix and it has only made things worse.
I think it is great that you are thinking about it, that tells me that you are serious about getting out of debt. I just want to make sure we are on the same page, this debt was caused by (recap hardship). Now your budget is tight and you said earlier that you felt like you were stuck right? Not only that, you said you have been paying on this forever and that you keep getting more loans and credit cards but that just continues making the debt go up right?
Our program not only gets the debt to finally go away, but also saves you (savings) and allows you to (insert goal) just like you said you wanted.
With all that said, what is really holding you back from doing exactly what you said you wanted to do at the start of the call?