Air
This CHC article assists in using a travel ticket
What is the CHC article titled 'Import a Ticket - ENCORE'?
A CM wants to book 5 rooms at an FHR/THC, how many rooms will receive benefits
What is 3 rooms?
Names, numbers, emails, and address are considered
What is PII?
These hotels are apart of Marriott's luxury hotels
What is the St. Regis, Luxury Collection, Ritz Carlton, Sheraton, Westin
What five things should you advise the CM when reviewing fare rules?
What is changes, cxln, applicable fees, validity, and nonref/ref?
These five things should be reviewed w/ a CM at time of booking
What is cancellation policy, room type, pricing (incl. t&f), rate change, and add./daily resort fees may apply?
What is the CA Restitution Fund Disclosure?
What is California law requires certain sellers of travel to have a trust account or bond. American Express has a bond issued by Travelers Casualty and Surety Company of Connecticut in the amount of $100,000. American Express is not a participant in the California Travel Consumer Restitution Fund?
This CHC article helps with Priority Pass enrollment
What is the CHC article title 'Priority Pass Select - Enroll'?
When you exchange a ticket you must do this
What is check the fare rules for change fees?
This process is used when a CM wants to modify a prepaid FHR/THC?
What is cancel and rebook?
The airline seating disclosure is
What is the airline reserves right to change seats at any time due to operational needs/ aircraft configuration?
Your CM asks for an invoice for a car rental booked online, how do you proceed?
What is tell the CM they must order their Card statement for the applicable billing period or contact the vendor directly for the invoice
How do you exchange an AA ticket that is in check-in status?
What is go to aasaleslink.com, select Services tab, select customer uncheck, and Ignore/Redisplay
The CM is requesting to pay for their travel in installments
What is self-service on amextravel.com and select Plan It from payment options?
When advising of the hotel cancellation policy the TC should advise
What is the specific time cancellations/changes would result in a penalty and how much?
Five Benefits of Hertz Gold Plus Rewards (President's Circle)
What is
Flight status 'NN' means
What is requesting a segment?
This online hotel reservation is considered urgent when
What is when travel is within 48 hrs.?
As of April 1st 2023, when a CM is travelling internationally, when prompted, advise the CM
What is please review www.americanexpress.com/travelterms section 7
This site grants eligible card members to access tourist attractions and tour guides as well as limited time offers and curated activities
Get Your Guide. Offers for American Express Card Members: Explore a curated set of Get Your Guide Activities which may include discounts, complimentary upgrades or add-ons for US American Express Card Members when booked through gyg.me/amex. Terms apply.
Can you enroll supp card holder in AFC?
No